Overviewreq id: 326931ntt data strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.we are currently seeking a network specialist to join our team in guadalajara, méxico (mx-mex), mexico (mx).responsibilitiesmust have great experience on routing & switching, wireless (cisco & aruba)vendors supported - cisco, arubamust be expert of routing, switching, wireless, lan and wan, i.e. L2 (wireless ieee 802.11 a, ethernet, ieee 802.1x std. Stp, mstp, rstp, dynamic vlan, hsrp/vrrp) / l3 (routing protocols such as eigrp, ospf, bgp), nexus, sd-wan. Ensuring all configurations are in compliance with network standards, reviewing log files, sd-wan, lan, wan, nmsparticipate in the setup, deployment, maintenance, troubleshooting and documentation of enterprise-level, mission-critical, network infrastructure componentsowning and documenting escalated support tickets and service requests through resolution via servicenowfull understanding of wan/lan internetworking, protocol interoperability, network architecture development and requirements for testing / proof of conceptworking knowledge of networking products from cisco, arubaskills and knowledge and adherence to itil & change management processesexcellent communication skills, both written and oralstrong customer service skills; interfaces with customers, end users, partners and associatesadditionally, the candidate must work well within a team, adapt easily to change, and possess the flexibility to travel. Candidate should have a history of working unsupervised while achieving required goalsrotating on-call, support queue management, performing network system analysis and reportingwilling to work in 24x7 environmentbasic required qualifications8+ years of experience on managing lan & wan & wireless infrastructuresvendor experience to include - cisco, arubaadaptive, communication, presentation, and leadership skillsstrict adherence to defined policies, processes and proceduresresponsible for nw services improvement and operational task improvementresponsible to carry out the troubleshooting on networks and appliances. Ensure that the tickets raised per shift are closed as per sla and if not escalate as per the escalation matrix defined. Manage shifts and take-up escalations on daily issues handled / escalated in the form of daily reports. Management of network & appliances. Ensure earlier resolution to the issues to meet sla. Ensure hardening & patching of devices meet compliance standards. Following up with vendors, service providers & partners hardware & software whenever required & resolve issues by minimizing downtimeswork on the service request and incidentsscope and device relation with load analysisabout ntt datantt data is a $30 billion trusted global innovator of business and technology services. We serve 75% of the fortune global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a global top employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and ai infrastructure in the world. Ntt data is a part of ntt group, which invests over $3.6 billion each year in r&d to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.comntt data endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Ntt data is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our eeo policy statement, please click here. If you’d like more information on your eeo rights under the law, please click here. For pay transparency information, please click here.
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