Overview
it network & systems engineer role at n.s. International, ltd.
reports to
it service delivery manager (dotted to it infrastructure and security manager)
responsibilities
* implement and maintain network security measures, including firewalls, intrusion detection systems, vpns, mfa, and data protection strategies to prevent and detect unauthorized access and cyber threats.
* investigate, assist with design, and coordinate the implementation of monitoring, maintenance, integration, and automation processes for server, storage, and network infrastructure to ensure reliability and availability.
* collaborate with regional it teams, nsna internal departments, external vendors, and stakeholders to analyze requirements and recommend security measures and solutions aligned with it strategy.
* contribute to the development and testing of disaster recovery plans to enable rapid recovery of it services after major incidents.
* provide guidelines and assist enterprise systems administrators in troubleshooting complex issues, performing maintenance and upgrades, and supporting end-users with escalated tickets.
* participate in incident response activities to identify, contain, and remediate security incidents and system outages.
* assist the it service delivery team as an escalation point for technical support, user access management, and guidance for supporting applications such as m365, sharepoint, and other line-of-business applications as required.
* maintain accurate records of system configurations and changes, ensuring consistency and compliance with configuration and change management standards.
* ensure infrastructure systems comply with iso 27001 and tisax controls, and participate in continuous improvement activities involving policies, procedures, and user guide development to ensure standardization.
* stay up to date with and investigate new developments and trends in technology solutions related to infrastructure and cybersecurity.
knowledge, experience, education
* education: bachelor's degree in information technology, computer science, or a related field.
* 7+ years of experience in it with 3-5 years in it infrastructure, network security, or a related field.
* proven experience in implementing and managing network security measures, including firewalls, intrusion detection systems, vpns, mfa, and data protection strategies.
* hands-on experience with server, storage, and network infrastructure monitoring, maintenance, integration, and automation processes.
* experience in developing and testing disaster recovery plans and participating in incident response activities.
* experience with hypervisor and vdi solutions in a hybrid cloud environment, including deployment, management, and troubleshooting.
* strong knowledge of cybersecurity standards and itil best practices.
* proficiency in managing and troubleshooting complex it systems, including servers, storage, and networks.
* familiarity with iso 27001 and tisax controls and compliance requirements.
* expertise in supporting applications such as m365, sharepoint, and other line-of-business applications.
* technical proficiency in hypervisor technologies (e.g., vmware, hyper-v) and vdi solutions (e.g., citrix, vmware horizon).
* technical leadership: able to serve as the subject matter expert in this field and motivate the organization, enforce product technical excellence, and sponsor innovation.
* relevant cisco, vmware, microsoft, or other certifications preferred.
* observes, understands, and applies applicable company iso/tisax/iatf certification standards related to the role and organizational impact.
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