*about it in nestlé*
we are a team of it professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world.
we innovate every day through forward-looking technologies to create opportunities for nestlé's digital challenges with our consumers, customers and at the workplace.
we collaborate with our business partners around the world to deliver standardized, integrated technology products and services to create tangible business value.
under the supervision and guidance of her/his primary network lan wi-fi latam lead based in it-latam hub mex, the operations specialist is responsible for planning and operation/execution of capex, opex, inventory, rfq's for hardware purchase, support contracts and site survey infra / wifi, contracts, obsolescence replacement and customer satisfaction (nps) and compliance dashboard.
the operations specialist is responsible for the effective and efficient operational support of the aligned products for lan in latam.
s/he is also responsible for support operational service management processes to ensure quality, efficiency, productivity and agility goals are achieved.
*key responsibilities*:
- ensure the delivery of planning and execution of lan capex: like alignment with market itfrm/finance/procurement areas, check point controls, status reports, escalations and etc.
- ensure the planning and execution of lan opex: alignment with finance/procurement areas, check point controls, status reports, etc.
- ensure the lan inventory management: inventory process execution like ticket opening, check point controls, status reports of assets in use and in stock.
- execute the compliance kpis dashboard, publish results, align action plan with team compliance spoc and ensure the archer controls update.
- execute elaboration and negotiation of rfp's for lan hardware purchase, lan maintenance and support contracts and infra/wifi surveys.
- execute purchase orders coordination with markets (creation request, follow-up, budget)
- support is/it strategic service partners provide the required level of service, system performance and functionality required to meet business commitments
- support the relationship with suppliers for on-going daily operation and markets.
- support planning and coordination of yearly obsolescence replacement in all sites.
- support nps survey yearly execution and perform analysis of nps results and coordination of remediation actions to improve service
- spoc with internal towers and suppliers for matters aforementioned
- runs small-scale projects for sustain and hardware obsolecense replacements.
*required profile*:
- bachelor's degree in computer science, information systems, business administration or related field, or equivalent work experience
- 3+ years of experience in is/it, preferably working in a devops environment
- experience in service management principles and execution
- demonstrated experience in establishing standard processes and managing performance to achieve key metrics
- experience explaining technical concepts and technologies
- experience with effective communication at different levels in the organization and in english
- experience working in a global environment and with virtual teams