Responsible for servicing external and internal customer needs and proactively participating in the operation process.
* bs in business management, international trade and/or process engineer or similar, equivalent years of experience
* 1 year in a similar role is preferred.
* responsible under general supervision
* relies on senior colleagues to provide accurate solutions for issues.
key activities and general responsibilities
outbound order receipt / inbound purchase write-up & processing
* receive and process orders/purchase write up
* follow up with internal or external customers to clarify orders/purchase write up if needed.
* communicate orders internally according to the established process.
* assure ownership of operational costs.
* validate quality assurance approval of vendor/item and certification link.
logistics (outbound)
* responsible for tracking and order distribution
* facilitate product releases and pick-ups with 3rd party warehouses as needed.
* arrange domestic truck freight with our carrier partners.
* prepare appropriate documentation for customers.
* verify and track orders and shipments.
* ensures that all processes and procedures are completed following established guidelines.
* manage relationships with the warehouses.
* in the case of an inventory discrepancy, logistics team leaders confer with team members and across departments to determine the source of the issue and resolve it.
* perform additional duties as assigned.
sales support
* support account managers / traders with specific accounts.
* hold an understanding of products/commodities to be able to answer most customer/traders’ inquiries.
* communicate issues/challenges to the trade team.
* support sr. Trader, sales executives, and commodities/account specialists in efforts to gain and retain customers/vendors including logging appropriate information (e.g., contact information) into crm.
* create new customer/supplier relations in system
knowledge required
* experience in an import/export, customer service, and local logistics environment is preferred
* proficiency in ms office.
* knowledge of contact management systems
* database software
* inventory software
* order processing systems preferred
* thrives and works well in tied ambiguous situations and deadline pressures well
* time management skills
* willingness to learn.
* record-keeping, tracking shipping, and data analyses
* high level of initiative/proactivity
* extremely detail-oriented
* strong organizational skills and ability to multitask
* customer service mindset
* very good verbal and written english communication skills
hiring details
1. prestaciones superiores a las de ley (+vacaciones/prima vacacional, 30 días aguinaldo, vales despensa, fondo de ahorro, seguro de gastos médicos mayores, bono anual variable, estacionamiento, pto days, entre otros).
2. monday to friday, 8:00am-5:00pm or 9:00am-6:00pm (daylight saving / summer time)
1. after anniversary, 1 day to be wfh
3. indefinite contract after training period