Job title: scheduler
schedule: monday to friday, 8:00 am – 5:00 pm est
job description
the scheduler is responsible for coordinating schedules between clients and caregivers to ensure a high-quality in-home care experience. This role manages day-to-day scheduling operations, maintains accurate records, and serves as a key communication link between caregivers, clients, and management. The ideal candidate is organized, adaptable, and able to multitask in a fast-paced environment.
key responsibilities
coordinate and manage daily caregiver schedules.
communicate with caregivers and clients to ensure proper coverage.
receive, process, and document referrals accurately.
maintain records and documentation in scheduling systems (e.g., clearcare).
monitor timecards, telephony systems, and support payroll processes as needed.
assist with recruiting, onboarding, and general office support.
provide professional, empathetic customer service at all times.
support on-call coordination duties when required.
requirements
minimum 1 year of experience in a bpo environment.
english level c1 or higher (spoken and written).
high school diploma or equivalent.
strong organizational, communication, and multitasking skills.
excellent phone and interpersonal skills.
basic computer and office software skills.
ability to work independently and make sound decisions.
knowledge of medical terminology is a plus.
availability for on-call duties as require