Join Our Team as a Quality Customer Service Engineer at Johnson Electric!
Location:
Zacatecas, Mexico (onsite)
Your Mission, Should You Choose to Accept It:
As our next
Quality Customer Service Engineer, you’ll serve as the primary point of contact between Johnson Electric and our clients regarding quality matters. Your expertise in
problem-solving, audit preparation, and quality systems
will be vital to achieving zero-defect production and ensuring exceptional customer satisfaction.
Why You’ll Love Working Here:
Employee Empowerment:
A culture that empowers employees to take initiative and make impactful decisions.
Diverse Projects:
Work on a variety of projects across different industries, gaining broad experience.
Mentorship Opportunities:
Access to mentorship programs that help you grow both personally and professionally.
General Mobility:
Opportunities for international assignments and transfers to broaden your career horizons.
What You’ll Be Doing:
• Lead quality activities for new product development (APQP) and PPAP submissions
- Act as liaison during customer quality audits and address corrective actions
- Monitor customer satisfaction metrics and propose improvement plans
- Analyze and solve customer quality issues using structured tools (5 Whys, Ishikawa, Pareto)
- Maintain and develop inspection methods and quality controls
- Coordinate quality alerts, document corrective actions, and report status to management
- Support environmental management initiatives and training
- Ensure compliance with quality, environmental, and safety systems
- Provide daily updates on product/process issues and continuous improvement progress
- Make decisions regarding non-conforming materials: rework, scrap, or hold
What We’re Looking For:
• Bachelor’s degree in Industrial, Mechanical, or Administrative Engineering
- 3–5 years of experience in a quality engineering or customer-facing quality role
- Fluent in English (spoken and written)
- Expert in SPC, FMEA, APQP, MSA, PPAP, and other core quality tools
- Strong analytical and decision-making skills
- Excellent organizational and documentation practices
- Proficient in MS Office (Excel, Word); experience with quality software preferred
Bonus Points If You Have:
• Proven success leading customer complaint resolution
- Experience with AIAG standards and document control systems
- Ability to coordinate sorting actions on-site or at the customer’s plant
- High level of professionalism and integrity in client interactions
- Experience in a fast-paced, high-volume manufacturing setting
- How to Apply:
Apply online at – We can’t wait to meet you!
📌 Quality Customer Service Engineer
🏢 Johnson Electric
📍 Zacatecas