Direct message the job poster from hire with near overview at near, we help top talent in latin america find remote roles with us companies. Our mission is to create better lives by fostering a remote work culture that transcends borders. This is a fully remote contractor position for latin american individuals currently living in latin america. About our client is a us based company, provides a range of custom solutions that keep the heat at bay in the summer and the cold out of your home during winter. About the role as a customer service representative you will interact with customers in a professional, friendly, and confident manner. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Key responsibilities deliver efficient, friendly customer service via phone, email, chat, and text answer incoming calls and accurately document customer needs using microsoft office tools and servicetitan respond to inquiries from customers and internal team members using outlook, teams, servicetitan chat/text, etc. Make outbound calls to schedule, confirm, or follow up on appointments manage and resolve customer concerns promptly and effectively educate and support fellow team members on brand standards, policies, and procedures assist with internal projects and participate in focus groups as needed perform other duties as assigned skills & qualifications bachelor's degree and background in customer service honest, dependable, and empathetic with strong customer service skills critical thinker with strong problem-solving and multitasking abilities quick learner with attention to detail and accuracy under high workload proficient in microsoft office (outlook, excel, teams, word, onenote, sharepoint) experience in hvac, plumbing, electrical, or pest control customer service familiarity with servicetitan or similar crm tools job details seniority level: associate employment type: full-time job function: customer service industries: hospitality working hours & perks remote work competitive salary in usd in case this role is not a good fit for you, don’t hesitate to apply to another of our positions. J-18808-ljbffr