*summary*:
this role is responsible for providing functional and therapeutic area/brand expertise to support responses to sophisticated and highly complex escalated medical enquiries, and other medical information activities such as creation and quality review of other mi documents.
*about the role*:
*key responsibilities*:
- delivery of mi services for assigned ta(s), customer group(s) or brands
- provide timely and quality responses to medical enquiries (focus on priority/launch brands). Ensure adherence to kpis with regard to timeliness, and meet the criteria in quality reviews conducted by management
- write or review mi deliverables to ensure they meet quality requirements -scientifically balanced and evidence-based, adhere to topic/key messages, language and grammar are accurate, regulatory/safety/legal aspects are considered
- provide input into mi service processes and standards to ensure optimal efficiency and productivity
- lead the generation of reports for stakeholders on enquiry metrics and insights
- support services for regional or country mi teams
- delivery of complex and highly sophisticated mi services
- write (or review) sophisticated or highly complex mi services which require the experience and expertise of a senior mi manager. This can include services with a mixed model, with the senior mi manager working alongside the mi manager
*minimum requirements*:
- b.a. healthcare professional degree or degree in a healthcare-related field with desirable advanced degree (phd, pharmd, md) in life science/healthcare
- minimum 3 years’ experience in medical information/communications in the pharmaceutical industry (or related medical affairs role)
- experience with reviewing medical/clinical content and providing constructive feedback. Extensive knowledge of information resources and the effective/efficient use of them. Solid understanding of medical concepts and the implications on a broader scale in the pharmaceutical industry (regulatory, pv, legal, commercial, drug development, etc.)
- strong client focus. Strong cross-functional skills and proven experience in collaboration with other departments/groups
- excellent interpersonal communication and presentations skills
- demonstrated innovative thinking and solution-oriented problem solving skills
- ability to manage work output within given timelines
division
operations
business unit
cts
location
mexico
site
insurgentes
company / legal entity
mx06 (fcrs = mx006) novartis farmacéutica s.a. de c.v.
Functional area
research & development
job type
full time
employment type
regular
shift work
no
*accessibility and accommodation*:
novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.