Service delivery role
the customer service representative is responsible for delivering top-notch customer service via phone calls, emails, and tickets on a daily basis.
key responsibilities:
* maintains regular communication with the team to meet productivity standards.
* responds to customer inquiries, including high and critical priority tickets, according to standard operating procedures.
* serves as the initial point of contact for customers, identifying and resolving technical issues.
* assists in managing the daily operation of the service delivery function, including staff development and training programs.
* monitors production networks, servers, applications, and services to troubleshoot and escalate issues as needed.
* provides remote technical support to customers via phone and remote support tools.
* takes deliveries from vendors, processes packing slips, and communicates with customers professionally.
* creates and manages incidents and service requests in the company\'s trouble ticketing system.
* utilizes formal work instruction (wi) documents to resolve customer issues.
* ensures escalations are handled consistently and professionally.
requirements:
* high school graduation or equivalent
* itsm certification preferred; itsm foundation training required
* 1-2 years of customer service experience
* excellent verbal and written communication skills
* strong meeting facilitation skills, including teleconference and web conference
* able to contribute to a high-performing workgroup through collaboration and interpersonal skills
* able to work creatively and analytically in a problem-solving environment
help desk specialist
hoy
job summary
the ideal candidate will possess a strong background in customer service, enabling them to thrive in a dynamic work environment. Key responsibilities include:
* providing exceptional customer support through various channels.
* responding promptly and professionally to customer inquiries, effectively resolving issues.
* maintaining accurate records of customer interactions and feedback for continuous improvement.
* collaborating with internal teams to address customer complaints and enhance overall satisfaction.
requirements:
* bilingual english (b2/c1 level) and spanish language proficiency is essential.
* a minimum of six months\' experience as a verifiable bilingual telephone agent.
* verifiable job stability in the employment record.
* a completed bachelor\'s degree or high school diploma from a recognized institution.
* able to work varied shifts, including weekends and holidays.
work environment:
the successful candidate will work in a modern office setting in mexico city.
call center matutino / no ventas
hoy
overview
el mejor contact center del ramo turistico invites you to join our team as a ejecutivo telefonico // medio tiempo // matutino // no ventas with a focus on prospecting clients via phone for the tourism sector (booking appointments) for hotels.
requirements:
* sexo: indistinto
* mayores de edad
* escolaridad: bachillerato trunco o terminado comprobable
* experiencia: preferentemente en call center y/o ventas por teléfono 1 año
* gusto por el turismo y hotelería
* gusto por la atención a clientes, prospección
* facilidad de palabra
* disponibilidad de horario: matutino
horarios:
* medio tiempo, lunes a viernes 8:30 am a 05:00 pm
* sábados 8:30 am a 03:00 pm
* domingos descanso fijo
ofrecemos:
* prestaciones de ley
* sueldo base 7,000
* comisiones no topadas 3,500 a 5,000
* atractivo esquema de comisiones
* bonos semanales y mensuales
* capacitación constante
* plan de crecimiento
* buen ambiente laboral
* tarifas de empleado
zona a laborar:
* paseo de la reforma col. Tabacalera cerca de metrobús estación paris, o reforma o glorieta de colon cdmx
notas:
* tipo de puesto: medio tiempo
* salario: 7,000 mxn al mes
* tipo de jornada: horario flexible, turno de 8 horas, turno matutino
covid-19: contamos con todas las medidas de seguridad e higiene
call center agent
azcapotzalco, distrito federal
hoy
importante empresa del giro bancario solicita: ejecutivos de atc bilingües
requisitos:
* preparatoria trunca o concluida
* inglés avanzado hablado y escrito
* ventana de servicio: 8 am a 8 pm
* horario: 8 a 4 o 12 pm a 8 pm (la empresa asigna horario)
* conocimiento en matemática básica y manejo de sistemas
ofrecemos:
* sueldo base de 13,000 mxn + bonos hasta 70%
* prestaciones superiores de ley
* prim vacacional, 15 días de vacaciones
* aguinaldo, seguro médico mayor, seguro de defunción
* préstamos personales, apoyo en lentes, vales de navidad
* contrato de planta desde el primer día
tipo de puesto: tiempo completo
salario: hasta 13,000 mxn
idioma: inglés obligatorio
customer service
53000 naucalpan maxima apparel
job description
at maxima apparel, we are on a mission to revolutionize the fashion industry by setting new standards in agility and innovation. Our production platform proudly serves some of the industry\'s leading companies. As we continue to expand our portfolio of brands and licenses, our ecommerce department is seeking a visionary and motivated customer service representative to take the lead and help elevate our pro standard brand to new heights.
responsibilities
* respond promptly and professionally to customer inquiries via zendesk, meta, and other platforms.
* identify and assess customer needs to provide appropriate and efficient solutions.
* coordinate with other departments to gather information and resolve customer issues.
* provide regular updates to customers on the status of their inquiries or incidents as needed.
* gather customer feedback and suggestions to identify areas for improvement.
* collaborate with the team to implement enhancements and optimize customer service processes.
qualifications
* minimum 1 year of experience in customer service or a similar role.
* advanced english – both written and spoken.
* ability to lead problem-solving activities.
* exceptional attention to detail and organizational skills.
* experience using customer service platforms such as zendesk, meta, and instant messaging systems.
* knowledge of zendesk, meta business suite, microsoft office suite, and the ability to learn and master additional tools.
* ability to successfully manage multiple tasks in a fast-paced environment.
* basic understanding of the sportswear industry and product fulfillment processes is a plus.
who you are
* excellent time management and prioritization skills while handling multiple projects simultaneously.
* strong interpersonal and communication skills, with the ability to interact at all levels.
* flexible and able to adapt to rapid changes in the work environment.
* capable of managing multiple tasks and prioritizing based on customer needs. Detail-oriented and highly organized, with the ability to work with a high degree of accuracy.
job type: full-time.
salary: 12,000 – 14,000 mxn per month.
schedule:
* 8-hour shifts
* monday to friday / weekend shift: thursday to monday, with tuesday and wednesday off.
workplace: on-site position / remote for saturdays and sundays.
customer service
53000 naucalpan maxima apparel
ayer
job description
at maxima apparel, we are on a mission to revolutionize the fashion industry by setting new standards in agility and innovation. Our production platform proudly serves some of the industry\'s leading companies. As we continue to expand our portfolio of brands and licenses, our ecommerce department is seeking a visionary and motivated customer service representative to take the lead and help elevate our pro standard brand to new heights.
responsibilities
* respond promptly and professionally to customer inquiries via zendesk, meta, and other platforms.
* identify and assess customer needs to provide appropriate and efficient solutions.
* coordinate with other departments to gather information and resolve customer issues.
* provide regular updates to customers on the status of their inquiries or incidents as needed.
* gather customer feedback and suggestions to identify areas for improvement.
* collaborate with the team to implement enhancements and optimize customer service processes.
qualifications
* minimum 1 year of experience in customer service or a similar role.
* advanced english – both written and spoken.
* ability to lead problem-solving activities.
* exceptional attention to detail and organizational skills.
* experience using customer service platforms such as zendesk, meta, and instant messaging systems.
* knowledge of zendesk, meta business suite, microsoft office suite, and the ability to learn and master additional tools.
* ability to successfully manage multiple tasks in a fast-paced environment.
* basic understanding of the sportswear industry and product fulfillment processes is a plus.
who you are
* excellent time management and prioritization skills while handling multiple projects simultaneously.
* strong interpersonal and communication skills, with the ability to interact at all levels.
* flexible and able to adapt to rapid changes in the work environment.
* capable of managing multiple tasks and prioritizing based on customer needs. Detail-oriented and highly organized, with the ability to work with a high degree of accuracy.
job type: full-time.
salary: 12,000 – 14,000 mxn per month.
schedule:
* 8-hour shifts
* monday to friday / weekend shift: thursday to monday, with tuesday and wednesday off.
workplace: on-site position / remote for saturdays and sundays.
customer service
resumen de posición:
responsabilidades:
requisitos:
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