Descripción y detalle de las actividades*customer service - remote technical support*location*: fully remote*schedule*:pacific time, 12 pm to 10 pm* (some weekends required with prior notice)*are you looking for a rewarding customer service role with international impact?*join our team and provide exceptional operational and technical support to patients and clients in the united states, united kingdom, canada, and australia.*responsibilities*:- handle customer inquiries regarding medical and technological devices.- diagnose and resolve technical and operational issues effectively.- ensure accuracy and security of data within company systems.- maintain compliance with confidentiality policies, hipaa, and other regulations.- stay up to date on troubleshooting techniques and device functionalities.- provide technical support to internal teams.- assist colleagues with specific inquiries.- manage assigned tasks professionally and efficiently.experiência y requisitos*requirements*:- * skills*: customer service, problem-solving, critical thinking, creativity.- * languages*: advanced english (written and spoken).- * education*: high school diploma or technical degree.- * technical knowledge*: equipment testing, calibration, customer service.- * time management*: ability to handle multiple tasks simultaneously.beneficios- beneficios de acuerdo a la lft- fondo de ahorro*número de vacantes* 3*área* atención a clientes/call center/telemarketing*contrato* permanente*modalidad* home office*turno* diurno*jornada* tiempo completo*horario*- tiempo completo- turno vespertino- flexible*salario mensual neto* $10,000 mxn*estudios* carrera técnica*inglés*hablado: avanzado, escrito: avanzado*disponibilidad p.viajar* no