*short facts about us*:
- we are a global remote-first team of 100+ people in 10+ countries.
- we have been protecting our clients since 2014.
- the company has raised over $10m in investments.
- the company passed y combinator, the most prestigious incubator in silicon valley, from which dropbox, stripe, docker, etc. came out.
*our product*:
wallarm api security solutions provide proven performance to support innovative companies serving millions of users and billions of api requests per month. Hundreds of security and devops teams globally use wallarm daily to:
- *discover.* see every asset across your entire attack surface—from cloud environments to every api endpoint with auto-discovery capabilities.
- *protect.* a single suite that goes beyond owasp top 10 for full coverage for api specific threats, account takeover, malicious bots, l7 ddos, and more.
- *respond.* streamline incident response with complete visibility, smart triggers, and active threat verification.
- *test.* automate security testing of your apis and web assets. Prioritize remediation for every asset, in every environment.
*our technology stack*:
- the system management interface is written in react and is a single page application. Therefore, backend teams are not engaged in layout, but only api development.
- for backend development, we use ruby and golang
- some components and modules are written in python (data science/ml). But mostly python is used by the qa department for developing integration autotests.
- cloud deployed with kubernetes/helm and terraform
- main frameworks used: ruby on rails (api only)/sinatra; gin for golang
- main databases used: postgresql, elasticsearch, riak/s3, tarantool, and redis
*in this role you will*:
- providing technical support to customers, partners, and employees of wallarm.
- answers to technical questions about wallarm products (waf and fast).
- registration of defects in wallarm products and creation of tasks for revision to the development team.
- checking fixes when a new version is released, assemblies of wallarm products.
- assistance in the operation and management of the cloud part of wallarm products.
- writing how-to and troubleshooting articles for the wallarm knowledge base.
- registration of wishes of clients and partners in the system of accounting wishes.
- installing and configuring the company's software products.
- participation in the development of the company's product line.
- providing reports to management.
*in this role you’ll need*:
- knowledge and practical skills in installation and configuration of linux operating systems centos, ubuntu, and debian at the level of an advanced user.
- ability to configure network settings and linux os routing.
- ability to work with system services and system logs of linux os.
- basic knowledge of nginx, kubernetes, ansible, docker.
- knowledge of the seven-layer osi model, networking rules, routing principles.
- good written and spoken english.
*will be a plus*:
- experience in technical support in a hosting company, technical integrator or vendor.
- scripting skills in bash, perl, ruby or python.