Location san jose iturbide, gto.
forvia hella is a listed international automotive supplier. As a company of the forvia group, forvia hella stands for high-performance lighting technology and vehicle electronics and, with the lifecycle solutions business group, also covers a broad service and product portfolio for the spare parts and workshop business as well as for manufacturers of special vehicles. With currently around 36,500 employees at over 125 locations, the company is active worldwide and generated adjusted sales of €8.1 billion in fiscal year 2024.
your tasks
* set daily, weekly, and monthly production planning priorities in collaboration with relevant internal teams impacting the production plan to ensure seamless delivery of complex customer orders.
* analyze and handle customer demand fluctuations, working proactively to adjust production processes and schedules accordingly.
* ensure high levels of customer satisfaction through timely and effective communication regarding delivery dates, supply scenarios, potential constraints, complaint resolutions, damages, or changes in order status.
* investigate root causes for delivery delays and inform customers about the revised delivery schedule promptly.
* processing complex external and internal customer orders through the whole process chain, as well as monitoring kanban control loops to the customer, or controlling consignment movements.
* conduct customer visits for operational clarifications on-demand, upholding excellent customer-relationship management standards.
* maintaining plant & shipping point specific master data.
* monitoring of system settings and master data, as well as customer delivery service levels for continuous improvements.
* training other sales planners in performing their daily, weekly and monthly tasks, and support them within escalations, system settings and communication to customers. Guarantee correct master data and system settings, and trigger constant process improvements.
your qualifications
* at least 1 year of experience.
* bachelor's degree in industrial engineering, supply chain management, logistics, business administration, or closely related field.
* experience in a similar logistics, operations, or sales scheduling role, preferably within a manufacturing or production environment.
* advanced knowledge of microsoft excel, including the abilities to use pivots, vlookups, sumif/sumifs, and conditional formatting.
* experience using sap sd modules or similar erp systems for managing logistics and operations.
* familiarity with ford oem processes, including understanding of q1 score, dispute resolution, demand forecasting, portal management, tickets, and service parts.
* strong problem-solving ability, particularly in the area of demand fluctuation analysis.
* proven experience in kanban control processes and consignment movements.
* excellent communication and interpersonal skills, with a focus on presenting and communicating complex information to both internal and external customers.
* ability to manage the entire logistics process chain and prioritize tasks under pressure to meet tight deadlines.
* proven track record in ensuring customer satisfaction and handling customer complaints efficiently.
our offer
* great career development opportunities.
* working in an international environment.
* pension plan.
* saving fund & saving bank.
* christmas bonus.
* pantry vouchers.
* and more...
even if you do not meet all our requirements, do not hesitate to apply to us, because the further development of our employees is very important to us and opens up a wide range of opportunities for you in our company.
forvia hella stands for the variety of all employees. Inclusion and diversity are firmly anchored in our company culture. We are continuously looking for new team players and welcome applications from all interested parties, regardless of their ethical and social background, age, religion, gender, disability, sexual orientation or identity.
please send us your application via our career portal, stating your salary requirements and earliest possible starting date, with the reference number.
human resource department
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