Job description
what you'll do:
* utilizing appropriate sales techniques to encourage a good customer relationship and enhance the buying experience.
* applying customer relationship and/or sales techniques to recommend and/or sell a variety of at&t products or services to meet customers' needs.
* providing customer service & billing support and resolving any issue related to a customer's account.
* adding new lines or services to accounts to help customer's business grow.
* uncovering customer needs by building rapport, asking discovery questions, providing empathy statements, and restating the understanding of customer's needs beyond just the resolution of the issue.
* finding a personalized solution that fits each customer, making recommendations (rate plan, how to reduce data usage, promotions, etc.), and using resources to ensure complete resolution.
* managing a range of products offered, including telephone services, hotspots, devices that connect with a network, directv, internet, programs, and other business systems.
* executing sales types such as upgrades, package changes, adding new services, and plan changes.
what you'll bring:
* advanced english fluency to engage with u.s. customers.
* experience using a personal computer and microsoft office products is a must.
* 1 year of sales experience (or excellent communication skills).
* ability to train/work 5 days (40 hours during operation hours) + 2 resting days per week. The center operates from 06:00 am to 08:00 pm cst, monday to saturday (considering daylight saving time & holidays).
compensation & benefits
changing the speed of business comes with many rewards – starting with your paycheck.
* monthly base salary: mxn $20,775 (before taxes)
* average monthly bonus of mxn $8,000 when you meet your sales and service targets
* monthly grocery vouchers mxn $1,583 every 14 days
* monthly restaurant vouchers mxn $1,267 every 14 days
job details
* weekly hours: 40
* time type: regular
* location: naucalpan de juarez, estado de mexico, mexico
category
* seniority level: not applicable
* employment type: full-time
* job function: sales and business development
* industries: wireless services, it services and it consulting, and telecommunications
it is the policy of at&t to provide equal employment opportunity (eeo) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, at&t will provide reasonable accommodations for qualified individuals with disabilities. At&t is a fair chance employer and does not initiate a background check until an offer is made.
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