The ops support associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the operations - core team.additionally, the ops support associate 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.the overall objective of this role is to provide day-to-day operations support in alignment with citi operations support infrastructure and processes.*responsibilities*:- identify, analyze, and solve key issues of assigned area and deliver supporting documents to corresponding areas- assist with the management of various reports, including business reporting, monthly operating report, and business scorecard and provide constant and clear communication regarding local policies and processes- assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction- organize, develop, and maintain continuity of business, resolution planning and business review templates- monitor requirements related to compliance with corporate policies- monitor and implement corrective actions derived from mca reviews and other control entities- fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.*qualifications*:- 2-5 years of relevant experience- proficient in microsoft office- consistently demonstrates clear and concise written and verbal communication skills- ability to work in fast pace and changing environment- ability to analyze data and solve problems- proven organizational and time management skills*education*:- bachelor's degree/university degree or equivalent experiencethis job description provides a high-level review of the types of work performed.other job-related duties may be assigned as required.*principales funciones*:- brindar atención vía telefónica a clientes internos (ejecutivos de sucursal) y clientes internos.- realizar consultas específicas en productos pyme personas físicas.*requerimientos*:- 2 años en experiência atención a cliente vía telefónica.- conocimiento en producto pyme.- disponibilidad de horario (lunes a domingo, con ventana de atención de 8am a 9pm).- excel- básico, intermedio.- atención a cliente.- escucha activa.- gusto por la lectura.- aprendizaje autodidacta.- amabilidad en el servicio- resolutivo (a)- adaptabilidad al cambio- técnicas de autoestudio*job family group*:operations - core- *job family*:operations support- *time type*:full time- *most relevant skills*please see the requirements listed above.- *other relevant skills*for complementary skills, please see above and/or contact the recruiter.-- view citi's _eeo policy statement_ and the _know your rights_ poster._