Responsible for servicing external and internal customer needs and proactively participating in the operation process
Junior
* University Degree
* From 1 up to 3 years in a similar role is preferred
Key Activities And General Responsibilities
* Receive and process orders/purchase write up
* Follow up in a timely matter on a production-ready date with the supplier
* Close communication with the team for approvals
* Support Account Managers / Traders with specific accounts
* Answer customer inquiries
* Communicate issues/challenges
* Support Sr. Trader, Sales Executives, and Commodities/Account Specialists in efforts to gain and retain customers/vendors including logging appropriate information (e.g., contact information) into CRM
* Work with sales/purchase contract, call off, order and delivery confirmations, and delivery notes
Knowledge Required
* Experience in a Customer Service, and commerce, local logistics environment is preferred
* Proficiency in MS Office
* Contact Management Systems
* Database software
* Inventory Software
* Order processing systems preferred
* Thrives and works well in tied ambiguous situations and deadline pressures well
* Time management skills
* Willingness to learn
* Record-keeping, tracking shipping, and data analyses
* High level of initiative/proactivity
* Extremely detail-oriented
* Strong organizational skills and ability to multitask
* Customer service mindset
* Very good verbal and written English communication skill
Hiring details
* Prestaciones superiores a las de Ley (+Vacaciones/Prima vacacional, 30 días Aguinaldo, vales despensa, fondo de ahorro, seguro de gastos médicos mayores, bono anual variable, estacionamiento, PTO days, entre otros)
* Monday to Friday, 8:00am-5:00pm or 9:00am-6:00pm (daylight saving / summer time)
o After anniversary, 1 day to be WFH
* Indefinite contract after training period
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