*desktop support engineer role summary*
this is a hands-on position in a dynamic environment where your technical expertise will directly impact user satisfaction and operational efficiency.
you will work with a diverse team to maintain and manage it assets, provide top-notch support, and ensure smooth it operations.
the ideal candidate is highly organized, adaptable, and customer-focused, with excellent communication skills and the ability to thrive in a fast-paced environment.
* provide on-site and remote support for windows and apple laptops/desktops (imac – installations, moves, additions, and changes)
* troubleshoot and resolve issues on windows, macos, and mobile devices
* manage hardware refreshes, warranty repairs, and equipment redeployment
* handle printer installation, configuration, and break/fix support
* oversight of inventory, asset tagging, and depot operations
* coordinate equipment shipments, returns, and asset reclaim
* support executive/vip users and perform av system health checks
* provide walk-up support and assist with onboarding new hires
* maintain asset management systems and provide weekly inventory/outflow reports
* collaborate with external vendors for hardware repairs and field dispatch
* ensure all service requests and incidents are tracked and resolved in a timely manner
* maintain compliance with internal standards and policies
required qualifications:
to be successful in this role, you will need:
* 3-5 years of experience in it support roles
* proficiency with windows 10, macos, and microsoft office suite
* imaging and deploying windows os
* understanding of basic networking concepts (tcp/ip, ethernet, windows networking)
* experience supporting networked printers and av systems
* familiarity with asset management and inventory tracking
* outstanding customer service and interpersonal communication skills
* strong organizational and multitasking abilities
* ability to lift and move equipment up to 50 lbs
* a valid driver's license and access to a personal vehicle
benefits:
this role offers opportunities for growth and development in a collaborative environment.
key responsibilities include providing technical support, managing it assets, and ensuring smooth it operations.
we are looking for a skilled and experienced it professional who can thrive in a dynamic environment.