Job description
in this role, your responsibilities will be:
1. perform customer quotes based on material availability, installed capacity, and process restrictions prior to product knowledge to provide satisfactory delivery times.
2. check that the client's requirements meet the guidelines established during the quoting process using electronic means oracle and ensure compliance with delivery times.
3. lead the daily demand loaded in the system and in process on the manufacturing area to plan the release of work orders, considering material availability, installed capacity, and system constraints, ensuring optimal flow units.
4. transfer the daily manufacturing area using the oracle system to print work orders (travel travelers) for the start of production demands and keep control of wip or units in process.
5. monitor the orders processed through reports of the oracle system and electronic systems to ensure proper flow and avoid delays. Provide feedback on the progress of orders to customers.
6. monitor expedited and urgent orders during the entire process to ship them based on customer request dates.
7. provide customer service with clear verbal and/or written communication to report situations that may affect on-time delivery of orders.
8. maintain close communication with purchasing to inform when a component prevents releasing an urgent order, and update on arrival improvements to potentially release orders earlier or inform customers of delays.
9. participate in engineering changes, attend scheduled progress meetings, identify changes to part numbers, bills of materials, and new kits, ensuring system updates.
10. proactively develop procedures and process improvements to enhance customer satisfaction and resource optimization.
11. prepare reports, metrics, and statistics, analyzing their contents to facilitate performance-based decision-making.
12. lead and control production master plans, establishing links with central operation departments for capacity and material availability review.
13. coordinate supply chain activities by collaborating with team members and using oracle to fulfill customer orders.
14. adhere to all safety policies, report risks immediately, and participate in safety improvement actions.
15. manage resources assigned to the department.
16. participate in actions to maintain the quality system.
17. assist with any other activities related to work as assigned.
who you are:
* you evaluate the pros and cons, risks, and benefits of different solutions.
* you build constructive relationships with diverse people.
* you act quickly and decisively in unexpected situations.
* you focus on priorities and set ambitious goals.
* you understand the importance of internal customer relationships.
* you balance planning with action.
* you prepare impactful communication content.
* you build connections across teams and areas.
for this role, you will need:
* bachelor's degree in business, engineering, or related field.
* 2 to 4 years of related experience.
preferred qualifications that set you apart:
* decision quality
* interpersonal savvy
* handles ambiguity
* customer focus
* collaborates
* plans and aligns
our offer to you:
at emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. We are committed to ongoing career development and cultivating an inclusive culture, supporting your success to make a lasting impact. We invest in mentorship, training, and leadership opportunities. We believe diverse teams drive growth and business results.
we recognize the importance of employee wellbeing, offering competitive benefits, medical insurance plans, employee assistance program, employee resource groups, recognition, and more. Our culture includes flexible time off, vacation, and holiday leave.
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