Branch customer service coordinator i (business development group)
join to apply for the branch customer service coordinator i (business development group) role at tti, inc.
branch customer service coordinator i (business development group)
join to apply for the branch customer service coordinator i (business development group) role at tti, inc.
get ai-powered advice on this job and more exclusive features.
the branch customer service coordinator i, based within the mexico global resource center (grc), plays a critical role in supporting the business development group (bdg). This position is responsible for facilitating customer interactions by addressing inquiries, coordinating special customer requests, and resolving issues to ensure a high level of customer satisfaction. This is a bilingual role requiring professional verbal and written fluency in english to effectively support a diverse customer base and internal stakeholders.
* verifies and expedites customer orders to ensure accuracy and secure on-time delivery, including coordination of special requests with the branch coordination group.
* responds to customer inquiries regarding order status via phone and email by accessing and interpreting information from the sales database.
* coordinates issue resolution in collaboration with sales representatives and customers to ensure a seamless sales-to-shipment process.
* assists sales representatives in processing customer quotes by performing stock checks and retrieving delivery timelines using supplier systems.
* reviews and processes order confirmation files with a focus on accuracy and data integrity, contributing to minimal sales errors and a high standard of service quality.
* participates in tti’s total quality process by adhering to established procedures and continuous improvement initiatives.
* provides administrative and customer support to sales representatives, including returning customer calls, sending samples and sales literature, and managing return authorizations and replacement orders.
* maintains consistent, professional, and collaborative communication with u.s., canada, and mexico branch teams, fostering efficient remote work practices.
* actively participates in scheduled branch meetings and discussions via live chat, video calls, or phone, ensuring engagement and alignment with team priorities.
* upholds a high level of professionalism in all customer and internal interactions, demonstrating strong interpersonal skills and a commitment to customer satisfaction.
* performs additional duties as assigned to support departmental and organizational goals.
seniority level
* seniority level
not applicable
employment type
* employment type
full-time
job function
* job function
other
* industries
appliances, electrical, and electronics manufacturing
referrals increase your chances of interviewing at tti, inc. by 2x
sign in to set job alerts for “customer service coordinator” roles.
guadalajara, jalisco, mexico 23 hours ago
guadalajara, jalisco, mexico 15 hours ago
zapopan, jalisco, mexico mx$12,000.00-mx$12,000.00 3 weeks ago
guadalajara, jalisco, mexico 16 hours ago
we’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of ai.
#j-18808-ljbffr