Overview
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are you passionate about providing solutions and ensuring customer satisfaction? Join a global company and be part of a dynamic team driving operational excellence.
responsibilities
* manage all customer service activities to ensure smooth execution of internal and external processes to meet customer demand.
* guarantee efficient deliveries, maintain clear communication, and resolve issues impacting the customer experience.
* communicate with customers via phone, email and chat; provide knowledgeable answers about product, pricing and availability.
* work with internal departments to meet customer needs and data entry in various platforms.
* coordinate material deliveries, oversee inventory, organize transportation, and ensure proper documentation in the system.
* respond to customer inquiries and channel customer claims with timely responses.
* promote compliance with policies, quality standards, safety, and continuous improvement.
what we are looking for
* education: bachelor\'s degree in administration, industrial engineering, logistics, international business, or related.
* experience: 1–3 years in similar positions.
* technical skills: sap management, planning, and service contract administration.
what we offer
* growth opportunities in a global company.
* a collaborative environment with a focus on continuous improvement.
* ongoing training and professional development.
job roles
job role: customer representative
* location: queretaro
* communicating with customers through various channels.
* at least one year of experience in customer service.
customer service executive
join one of the largest it services companies. Onsite mode in queretaro.
* responsibilities: communicate with customers via phone, email and chat; provide knowledgeable answers about product, pricing and availability; collaborate with internal departments; data entry in various platforms.
* qualifications: at least 1–3 years of relevant work experience; excellent phone etiquette and communication skills; ability to multi-task, organize, and prioritize work.
customer service representative
ideal candidate loves talking to people and proactively solving issues; responsible for converting customers into advocates.
* responsibilities: communicate with customers via phone, email and chat; provide knowledgeable answers about product, pricing and availability; work with internal departments; data entry in various platforms.
* qualifications: at least 1 year of relevant work experience; strong communication and interpersonal skills; ability to multi-task and organize work.
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