*overview of role*:
automation analyst is responsible for supporting continuous improvement initiatives across the hr teams, helping to identify automation opportunties, proposing & creating desktop automation solutions.
the role will also involve close partnership with our automation center of excellence (coe) team & peers across our global continuous improvement (ci) team to understand right automation solution, leveraging from internal tools where possible ensuring the roadmap is accurately prioritized & timelines are achieved.
*responsibilities*:
- identifies technical solutions that meet emerging needs and improve efficiency of processes from an automation perspective.
- consults with process owners, supervisors, managers & key stakeholders to understand the improvement opportunity ensuring support in the transformation of high quality, process execution throughout the hr organization.
- act as a change agent to improve existing processes, working closely with our ci champions to leverage from their knowledge & expertise.
- ensure the global ci tracker is up to date, avoiding duplication of items & ensuring accuracy in report outs.
- brings forward new suggestions / ideas through team interactions, feedback & process reviews.
- flexible in approach to support core ci team, taking an interest in training, quality audits & presenting demos and / or status updates.
- ensures regular contact & interactions with regional counterparts to strenghten skill set & support automation progression.
- support global projects as required whilst maintaining steady progress in automation delivery within region.
- actively engage with the global ci team to ensure standardization & alignment of 'ways of working' whilst supporting a 'one team' mindset.
*job requirements*:
- experience using ms office 365 process automation tools power automate, power apps and sharepoint
- business intelligence tool (power bi)
- desired knowledge of automation software (uipath, blueprism, etc)
- able to handle large amount of data in excel or other data base programs
- high analytical and problem-solving skills
- desired experience on continuous improvement/lean initiatives
- high english proficiency (written and spoken), capable of delivering presentations in english
- oral and written communication skills
- ability to understand and develop successfully partnerships with customers and peers
- detail oriented
- high customer service orientation