About us
At Prometeo Talent, we connect top-tier tech and engineering professionals with companies that are shaping the future. With a strong presence across America and Europe, we’re proud to be one of the highest-rated recruitment agencies in the market.
We are currently partnering with a UK-based Cisco-focused managed service provider supporting critical infrastructure and enterprise clients worldwide. Their customers include globally recognized brands, and their environment combines high-level networking operations with fast-paced technical support and strong career growth opportunities.
The Opportunity
We are looking for a Junior - Network Support Engineer with strong networking fundamentals, customer-facing communication skills, and hands-on troubleshooting experience.
This is an excellent opportunity for someone passionate about Cisco technologies and networking who wants to grow within a highly technical environment supporting enterprise-level infrastructure and global clients.
You will work closely with experienced engineers in a collaborative support team, handling real-world networking incidents and gaining exposure to Cisco and Meraki environments at scale.
Responsibilities
* Provide technical support through inbound tickets, calls, and emails
* Troubleshoot and resolve networking issues across Cisco and Cisco Meraki environments
* Support end users and client IT teams in a fast-paced service environment
* Configure and troubleshoot VLANs, firewall rules, VPNs, routing, DNS, DHCP, and wireless networking issues
* Work within Zendesk and ticketing systems to manage incidents and service requests
* Escalate complex technical issues when necessary while maintaining clear communication with clients
* Collaborate with senior engineers on network troubleshooting and operational improvements
* Maintain professionalism and calm communication during high-pressure situations
Requirements
* <2+ years of experience in Network Support, Service Desk, Technical Support, or similar roles
* Strong networking fundamentals, including:
* TCP/IP
* Subnetting
* VLANs
* Routing
* DNS
* DHCP
* Firewall fundamentals
* CCNA-level networking knowledge
* Hands-on experience troubleshooting networking environments
* Advanced English level (written and spoken)
* Experience working in customer-facing or support-oriented environments
* Ability to work methodically and remain calm under pressure
* Experience handling tickets, incidents, and troubleshooting requests
Nice to have
* Experience with Cisco Meraki environments and dashboard
* Exposure to:
* SD-WAN
* IPsec
* Client VPN
* 802.1X
* Experience working within an MSP (Managed Service Provider) environment
* CCNA certification
* Experience with Zendesk or similar ticketing platforms
What do we offer?
🌟 100% remote work—enjoy flexibility while collaborating with a global team.
🛠️ Work on real-world digital products at the intersection of business, technology, and data.
🤝 Equipment provided by the company
📚 Training and certifications funded by the company
🚀 Exposure to enterprise-level clients and global infrastructure projects