Job characteristics:responsible for direct customer service activities, giving support and making solutions of medium complexity problems of internal/ external clients. Interacts with other collaborators and suppliers, solving customers' problems. Provides customer service support by processing purchase orders and customer requirements. Requires greater decision making skills in resolving customer problems, communicating issues, and maintaining customer data in the order entry and order processing systems.
Education/work experience:degree and three to five years of related customer service, sales, or administrative experience. Bilingual proficiency. Advanced knowledge of ecolab's products and services is required.
Independence level/reports to:under general supervision. Has authority, within guidelines. Normally reports to customer service supervisor or customer service manager.
*our commitment to diversity and inclusion*
at ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.
In addition, we are committed to furthering the principles of equal employment opportunity (eeo) through affirmative action (aa). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.