We are seeking a creators account manager to spearhead our invoicing automation program and enhance the creator experience.qualifications1+ years of program or project management experienceknowledge of sql and advanced excel (array and statistical formulas)experience using data to influence business decisionsspeak, write, and read fluently in englishknowledge of analytics & statistical tools such as sas, powerbi, sql & etl dw conceptsknowledge of visualization tools such as tableau, datazen, ssrsexperience in back office operations, escalation management and troubleshooting environmentskey responsibilitiesdevelop and execute business and marketing strategies for creator invoicing and payment workflows, including performance optimization and backlog management.drive adoption of automated invoicing solutions to enhance payment efficiency.spearhead marketing initiatives to achieve invoicing and payment excellence.cultivate and maintain partnerships across finance, legal, tech, finops, tax, compliance, and customer service teams.create and implement comprehensive invoicing and payment training programs for creators.monitor and analyze performance metrics to deliver actionable insights.orchestrate creator communications through newsletters and marketing channels.manage strategic partner onboarding and cultivate creator relationships.conduct quarterly satisfaction surveys and implement feedback-driven improvements.resolve payment disputes and oversee invoicing reconciliation processes.
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