Customer support engineer job opportunity
the customer support engineer plays a pivotal role in ensuring seamless interaction between the engine owner and our organization, facilitating efficient shop visit processes.
* participate in daily gate review meetings to discuss ongoing projects and progress.
* conduct thorough analysis of technical shop findings reports from subcontracted repair vendors to identify areas for improvement.
* prepare comprehensive engine condition reports, weekly status reports, and parts reports as required, providing actionable insights for informed decision-making.
* collaborate with other functions related to shop visit follow-up, fostering a culture of teamwork and open communication.
* bachelor's degree in ingeniero aeronáutico / industrial / lae or related field, emphasizing technical expertise and problem-solving skills.
* previous experience in customer services and support, demonstrating a strong ability to empathize with clients and provide personalized solutions.
* fluent proficiency in english, enabling effective communication with stakeholders from diverse backgrounds.
our office is located in queretaro, mexico, offering a unique blend of urban convenience and natural beauty.