Client service representative
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are you passionate about the opportunity to bring your experience to a world-class company that is market-leading for both content and technology? If so, this may be the perfect role for you.
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as a client service representative, you will be responsible for managing and supporting our core accounts within the tax & accounting sector. You will have a large portfolio of core accounts to focus on customer satisfaction and retention.
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key responsibilities include:
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">managing a large portfolio of core accounts and focusing on customer satisfaction and retention;">responding promptly and effectively to customer inquiries and support requests;">participating in and executing targeted campaign initiatives to engage with the core account base;">identifying and pursuing opportunities for small upsells, such as user add-ons and ancillary products;">monitoring product usage and customer engagement levels within the assigned account base;">collaborating with internal teams to resolve client issues and ensure smooth product implementation and support;">maintaining accurate and up-to-date records of client interactions and account status in the crm system;">contributing to the development and implementation of retention strategies for core accounts;">staying informed about product updates and basic tax workflow processes to provide accurate information to clients.">
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about you
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you're a fit for this role if your background includes:
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">bachelor's degree in business, communications, or related field (or equivalent experience);">0-1 year of experience in customer service, account management, or related field;">basic understanding of tax and accounting software solutions preferred;">excellent communication skills, both written and verbal;">strong customer service orientation with the ability to build positive relationships;">proficiency in using crm systems and microsoft office suite;">ability to manage multiple accounts and prioritize tasks effectively;">basic problem-solving skills and attention to detail;">self-motivated with the ability to work both independently and as part of a team; and">adaptability to learn new products and processes quickly.">
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what's in it for you?
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you will join an inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
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">flexible work model: we've adopted a flexible hybrid working environment that balances work-life balance and productivity;">wellbeing: comprehensive benefit plans that promote mental, physical, and financial wellbeing;">culture: a globally recognized and award-winning reputation for equality, diversity, and inclusion;">learning & development: access to linkedin learning and opportunities to work on projects cross-company;">social impact: employee-driven business resource groups and two paid volunteer days annually;">purpose-driven work: the opportunity to work on projects that uphold the rule of law, turn the wheels of commerce, catch bad actors, report facts, and provide trusted information to people worldwide.">
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