Descripción y detalle de las actividadespurpose and scope: this position will be responsible for processing customer return authorizations, shipping replacement product, and following-up to ensure that product is received back to fresenius medical care in a timely manner.this position will also assist with asset reporting for internal and external stakeholders.principal duties and responsibilities: - process return authorizations in erp system for equipment and disposables products as requested by customers, technical support, clinical specialists, customer service, and other sources.- process customer orders for replacement equipment and disposables products as requested.- update crm system with serial #'s for swapped equipment.- respond to inquiries from patients, nurses, internal and field sales organizations.- create ad hoc asset reports.- coordinate with third-party carriers the swap-out of equipment at patient homes.- issue pick-up instructions to appropriate carriers as required based on type of return/swap.- follow-up on all outstanding returns to ensure the timely return to fresenius medical care.- research customer assets pin history.- maintain return reports/statistics and publish to management on a regular basis.- other duties as assigned.experiência y requisitos*número de vacantes* 1*área* almacén*contrato* permanente*modalidad* presencial*turno* diurno*jornada* tiempo completo*estudios* carrera tecnica*sexo* indistinto*disponibilidad p.viajar* no