This role is responsible for driving a culture of quality and serving as the primary point of contact for all quality-related matters. You will be a key leader in ensuring both process excellence and customer satisfaction.
crucially, this role carries the authority to halt production or shipping processes as necessary to prevent non-conforming products from reaching our customers, thereby protecting the company's integrity and brand reputation.
responsibilities
* lead and manage the entire quality function at the plant level, guiding the team to meet all internal and external quality processes and procedures.
* manage all departmental resources to ensure the team has adequate capacity and capability to meet business needs and quality standards.
* guide, coach, and hold the quality team accountable for their performance, fostering a culture of ownership and continuous improvement.
* set and manage departmental objectives and kpis for the quality team, reporting on performance and identifying required actions to achieve targets.
* lead plant activities to achieve excellence towards voc, customer scorecards, cost of poor quality, and warranty management.
* develop, implement, and maintain quality standards, documentation, and procedures across all manufacturing operations.
* chair regular quality review meetings with representatives from appropriate departments to analyze metrics and drive continuous improvement.
* ensure all quality activities are conducted in compliance with established health, safety, and environmental policies.
process & customer quality
* serve as the first point of escalation for all customer quality issues, acting as the primary liaison between the plant and the customer to ensure a rapid and effective response.
* champion and drive a culture of continuous quality improvement across the entire plant.
* oversee all problem-solving activities, utilizing structured methodologies like the 8d process to perform root cause analysis and implement robust corrective actions.
* collaborate with the supplier quality assurance function to effectively reduce the impact of non-conforming supplier materials on production quality.
* oversee and support the deployment of core quality processes and tools, including ppap, apqp, pfmea, pcp, and spc.
* conduct risk assessments of processes and tasks to proactively identify and mitigate potential quality issues.
requirements
* bachelor's degree in electrical engineering or a related technical field.
* 3+ years of experience as an automotive plant quality manager
* fully bilingual
* electronics assembly and molding experience needed
* experience working and managing environments requiring esd and ipc610 management
* experience with problem-solving activities and quality tools (8d, spc, msa, fmea)
* strong experience with quality management systems (iatf 16949 and customer-specific requirements).
* excellent problem-solving skills with a strong ability to perform root cause analysis and implement corrective actions.
* strong communication and interpersonal skills to effectively interface with customers and internal teams.
* ability to prioritize tasks, manage multiple customer requirements, and deliver results in a fast-paced environment.
* proficient in microsoft powerpoint and excel (presentation with top management)
* other desirable qualifications: toyota production system (tps) or lean, or wcm, iatf lead auditor, vda 6.3 quality auditor