The opportunitythe regional manager – americas is responsible for leading the customer connect center (ccc) operations across north and south america.the role ensures high levels of customer service delivery, operational efficiency, and alignment with global ccc strategy.how you'll make an impactregional leadership: provide leadership for the americas customer connect center across multiple locations, guiding and developing team leaders as well as customer service specialists to ensure high engagement, strong performance, clear expectations, defined accountability, and consistent operating standards.operational performance: manage regional service performance including response times, case management, and service quality ensuring alignment with global customer connect center kpis and operational frameworks and monitor operational metrics, implementing improvement actions as needed.customer experience: ensure high levels of responsiveness and professionalism in customer interactions, drive improvements in case handling, communication, and service delivery and work closely with internal stakeholders to resolve complex customer issues.organizational development: support the development of the regional team structure and leadership capability.identify opportunities to enhance collaboration across the americas, europe, and asia regions, promoting a culture that emphasizes accountability, continuous improvement, and strong teamwork.strategic alignment: represent the americas region within the global customer connect center leadership structure and support the implementation of global initiatives, tools, and processes, contribute to the ongoing development of the customer connect center operating model.responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.your backgrounddesirable degree in electrical engineering or related fields.preferred experience leading teams across multiple locations.experience working in international or cross-regional environments, with proven leadership managing regional or multi-site customer service or operations teams.strong background in customer service operations, shared service centers, or customer support environments.demonstrated ability to lead teams through organizational change or operational improvement.strong communication and stakeholder management skills.preferred experience working in a global or matrix organization.requires moderate travel across the americas, with periodic attendance at global ccc leadership meetings.more about usgrowth globallycontinuous improvement culturebenefits above the regular marketregional scopehitachi energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core.over three billion people depend on our technologies to power their daily lives.with over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time – balancing soaring electricity demand, while decarbonizing the power system.headquartered in switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion usd.we welcome you to apply today.#j-*-ljbffr