Role details
location: hn - sps
work arrangement: onsite
type of support: email and messaging
contract duration: full time, permanent
training schedule: onsite - sunday - thursday / 7:00am - 4:00pm / friday - saturday off
work schedule: onsite - open to shifting schedules (subject to business requirements).
expected start date: november 20, 2025
about us
crescendo represents peak cx performance in the ai era. We combine world-class outsourcing expertise with innovative technology to set a new standard in cx and operations, delivering results that scale and support that never sleeps.
more than that, crescendo is about people. We don't just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.
join us at crescendo, and let's build the future of customer experience together.
the role
crescendo is looking for talented folks to join our customer support teams. We look for candidates who care about the details and are always looking to learn something new. You will solve support cases that include in-depth server troubleshooting, extensive software investigation, plus above-and-beyond empathy. It's required that you be very disciplined in working autonomously and that you be determined, self-directed, and driven. We have a range of opportunities available in different industries which include edtech, ecommerce, fintech, health, wellness, and more. Our interest is to match your unique skills, experience, and interests with our company and our partners. As crescendo employee, you will have the opportunity to build your career with the support you need, no matter if you are breaking into the industry.
what you'll do:
* provide a personable, friendly, and positive customer service experience across all channels, including email, live chat, and occasionally outbound calls if required
* work independently and collaboratively to complete tasks on time based on urgency and importance.
* daily task management: attend morning check-ins to review and prioritize tasks for the day.
* schedule and manage appointments, meetings, and events.
* coordinate and make travel arrangements, including flights, accommodations, and itineraries.
* complete assigned tasks accurately and on time based on incoming orders and priorities.
* follow communication procedures, guidelines, and policies. Research answers or solutions as needed.
* show a strong comprehension of all policies and procedures
* collaborate and be proactive in sharing feedback about necessary changes and updates that will help improve the customer experience
* show strong comprehension of software and systems used, and the ability to navigate across multiple platforms when assisting customers
* tackle a variety of tasks, some of which require you to make judgment calls.
what we expect from you:
* 1+ years of experience in a customer service role.
* excellent english skills spoken and written (efset results from c1 or c2 level)
* live in san pedro sula city
* excellent problem-solving and communication skills
* tech-savvy - web, computer, smart devices
* proficiency in multitasking and working with multiple different tools or platforms simultaneously
* ability to handle sensitive information with confidentiality.
* reliable, resourceful, and capable of working independently.
what you'll get in return:
* competitive base salary
* generous paid vacation
* attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
* access to free posture-based fitness workouts from home
* paid sabbatical leave
* training opportunities provided by crescendo and outside entities
* 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
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company culture is at our core
core values give our work intention and our culture its edge. They're the standards we hold for ourselves, our partners, and each other.
* care for others: empathy is a key driver. When people thrive, so does the mission.
* embrace growth: curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
* manifest trust: trust is our currency. Earn it daily, protect it fiercely, and let it fuel what's next.
* take ownership: bold choices with integrity at the core—that's how impact lasts.
* be humble: humility opens the door to better ideas. Hear others, lift others, keep learning.
crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
we are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact
privacy notice
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to understand more about crescendo's privacy program, including your rights and options for managing the personal data you submit to us, please visit our privacy center here.