Level: senior reports to: service delivery director travel required: travel not required will this hire need to report to a specific location? Yes, you must report in person to a particular area. Must-haves: - 18 months of experience overseeing a big account of at least 300 ftes (as an account or operations manager). Telco or banking accounts preferred - must be adaptable w/working on site (it is a brick-and-mortar position) - b2 english required - must be a detailed-oriented person seeking an attentive and goal-oriented person to join as an account manager. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Managers in this role get to: strengthen relationships: - establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations. Impact the bottom line: - produce solid and effective strategies based on accurate and meaningful data reports, analysis, and/or keen observations. Improve the company: - make recommendations to enhance processes and boost ease and efficiency. Define companys reputation: - oversee and manage performance and service quality to guarantee customer satisfaction. Empower the workforce: - determine training needs to equip staff with fundamental skills and knowledge. Qualifications: - 18 months of experience overseeing an operation of at least 300 ftes (as an account or operations manager) - availability to work in a brick-and-mortar position - strong analytical skills be able to interpret data, identify trends, and make suggestions for improvements - demonstrated leadership skills; be able to take the lead in making improvements and resolving issues - ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives - strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner j-18808-ljbffr