Job description
estamos buscando tu talento
buscamos solucionar de manera eficiente las necesidades tecnológicas y de talento humano de las instituciones que así lo requieren.
vacante: deskside and smart hands support
idiomas: español e inglés avanzado
horario: de lunes a viernes - 08am - 5pm
ubicación: blvd. Manuel ávila camacho - méxico cdmx
job requirements
scope of work service provider shall perform the following in-scope tasks at all dedicated and dispatch sites listed:
* provide user support services technician(s) that are fluent in local language and english will act as a single point of contact for executives at office, or while travelling across client sites.
* coordinate with client service desk, client uxcc and client level 2 and level 3 infra/app team as necessary.
* coordinate efforts with third-party service and maintenance providers as necessary to keep euc devices and software(drivers, application, os etc.) in good working order.
* vendor coordination for service break fix.
* basic troubleshooting of lan, wan & wlan.
* level 1 management of voice and data cabling / services
* routine checkup of server room facilities and common services like meeting rooms, vc rooms and conferencing facilities.
* lifecycle replacements and pc imaging.
* coordination with client's pcaas partner/vendor
* assets management, reconciliation and disposal coordination
* meeting / event facility preparation.
* provide on-site support for off-site events to set-up and test equipment, provide wan/lan access and support end-users during the event (examples: client updates)
* end user onboarding and offboarding process
* project coordination and deployment support as needed
* monthly/weekly reporting to client it service management and governance
* coordinate with end user or other site staff to schedule technical support at client locations in response to an escalated incident or service request(dedicated sites).
* coordinate with client uxcc to schedule technical support at client locations in response to an escalated incident or service request(dispatch sites)
all done
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