Descripción y detalle de las actividades
the account manager will be communicating with usa customers. Therefore, they must be proficient in speaking, reading, and writing english."
*key responsibilities*
- account management: act as the primary point of contact for assigned client accounts, fostering strong, long-term relationships.
- order processing: manage client orders from initial inquiry, samples and approvals, to final production and delivery or orders, ensuring accuracy in specifications for custom tees, sweatshirts, screen printing, embroidery, sublimation, and packaging services.
- client follow-up: proactively contact clients to gather necessary information, such as design files, sizing details, or approval for proofs, ensuring orders progress smoothly.
- customer support: respond promptly to client inquiries about products, services, pricing, or order status, addressing questions or concerns with professionalism.
- problem resolution: handle and resolve client issues or complaints, coordinating with production, decoration, and packaging teams to ensure timely and satisfactory solutions.
- order coordination: collaborate with internal teams to ensure orders meet client specifications and deadlines, facilitating communication between clients and production staff.
- record keeping: maintain accurate records of client interactions, order details, and account updates in our systems to ensure seamless account management.
experiência y requisitos
*qualifications*
- experience: 1-2 years of customer service experience, preferably in apparel, manufacturing, or a related industry.
- organizational skills: strong ability to manage multiple client accounts and prioritize tasks in a fast-paced environment.
- technical skills: proficiency in microsoft office and crm type software; familiarity with apparel production processes is a plus.
- problem-solving* ability to address client concerns quickly and effectively, with a solution-oriented mindset.
- team player: collaborative attitude, with the ability to work closely with production, decoration, and packaging teams.
- education: high school diploma or equivalent; associate’s or bachelor’s degree in business or a related field is a plus.
beneficios
- beneficios de acuerdo a la lft
*número de vacantes* 1
*área* producción/manufactura
*contrato* permanente
*modalidad* presencial
*turno* diurno
*jornada* tiempo completo
*estudios* carrera sin título
*disponibilidad p. viajar* no