Job Title: Senior Manager, Workforce Management Planning & Scheduling
Location: Open to applicants from Jamaica, Mexico, and the Dominican Republic.
About the Role: We are seeking a Senior Manager of Workforce Management to lead strategic planning and operational execution, ensuring optimal staffing levels and streamlined operations. This role demands expertise in workforce planning, scheduling, and real-time management within a BPO environment.
Key Responsibilities:
- Strategic Planning: Design and implement workforce management strategies that align with business objectives, enhancing productivity and service quality.
- Forecasting and Scheduling: Lead the team to forecast demand and develop staffing plans, ensuring efficient resource scheduling to meet client needs.
- Performance Analysis: Analyze workforce performance data, generate reports, and recommend improvements for process enhancements.
- Team Leadership: Guide and mentor a team of workforce analysts and specialists, promoting a culture of continuous improvement and development.
- Budget Management: Manage the workforce management budget, optimizing resource utilization to ensure cost-effectiveness.
- Stakeholder Collaboration: Work closely with operations, HR, and other departments to harmonize workforce strategies with organizational goals.
- Technology Utilization: Utilize workforce management tools and technologies to boost efficiency and accuracy in operations.
- Compliance and Risk Management: Ensure adherence to all regulatory and company standards in workforce management practices.