At business operations specialist, you will be part of a team that is redefining the industry with innovative mobile technologies and new business verticals.
the position is needed to monitor core business kpis daily to identify performance gaps and growth opportunities. Key performance indicators include rides, gmv, and net revenue. As a specialist in this role, you will develop and test data-driven hypotheses to improve overall business performance.
to achieve this goal, you will gather, clean, and analyze data from various sources to generate actionable insights. You will also support the development and execution of local marketing strategies with cross-functional teams.
one of the key responsibilities of this role is to drive initiatives to improve customer satisfaction and retention by acting on feedback and service gaps. You will collaborate with teams including operations, marketing, and product to align strategies and ensure execution.
fieldwork, market research, and customer interviews are essential components of this role. You will conduct these activities to stay informed on local market dynamics and contribute to strategic projects.
* proven track record of driving business growth and improving kpis.
* strong analytical skills with experience using tools like google sheets, excel, tableau, and data studio.
* solid understanding of customer satisfaction metrics and ability to act on customer feedback.
* experience conducting customer development and marketing research, including field surveys.
* familiarity with mvp testing and iterative business or product development.
* fluent english (spoken and written).
* proactive, goal-oriented, and highly self-motivated with strong communication and problem-solving skills.
as a business operations specialist, you will have the opportunity to significantly impact the company and the industry as a whole. We offer competitive salary, health insurance, and partially or fully paid additional training courses. Regular external and internal training will be provided to enhance your skills and experience.