We are looking for a business analyst to support our sales and customer success (csm) teams in understanding client business scenarios, identifying optimization opportunities, and shaping strategic recommendations. This role serves as a key link between commercial teams, clients, and internal stakeholders to enhance the effectiveness of our voice ai solutions and improve client outcomes.
key responsibilities
* partner with sales and csm teams to understand client business processes, challenges, and goals.
* conduct in-depth research and analysis on client industries and operational models.
* identify improvement areas in existing voicebot strategies and suggest actionable enhancements.
* translate client needs into structured proposals and optimization strategies.
* support sales with solution design, business use case development, and pre-sales documentation.
* collaborate with internal product and delivery teams to ensure smooth implementation of proposed solutions.
* track performance metrics and analyze voicebot and customer engagement data to derive insights.
* help build playbooks, case studies, and industry-specific business scenarios.
requirements
* bachelor's degree in business, engineering, communications, or related field.
* 2+ years of experience in business analysis, consulting, customer success, or solution design—preferably in saas, paas or caas.
* strong analytical and problem-solving skills with business-oriented thinking.
* ability to communicate clearly and persuasively in both english and spanish.
* experience working with sales/cs teams and/or directly engaging with clients.
* familiarity with contact center operations, customer service workflows, or ai/automation solutions is a strong plus.
* proficient in creating business reports, client-facing materials, and process documentation.
a big plus:
* experience in the bpo or voice tech sectors.