Sr. Administrative analyst customer service sa (fluent portuguese)
join to apply for the sr. Administrative analyst customer service sa (fluent portuguese) role at ingredion incorporated
sr. Administrative analyst customer service sa (fluent portuguese)
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join to apply for the sr. Administrative analyst customer service sa (fluent portuguese) role at ingredion incorporated
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about ingredion
join ingredion, where innovation impacts lives worldwide! Without even realizing it, you have experienced our work in your favorite chocolate, your pet’s food, the paper you write on, and your everyday snacks. As a global powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives. Whether you are just starting your career or bringing years of experience, there is a place for you here to make a real difference. Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create.
about ingredion
join ingredion, where innovation impacts lives worldwide! Without even realizing it, you have experienced our work in your favorite chocolate, your pet’s food, the paper you write on, and your everyday snacks. As a global powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives. Whether you are just starting your career or bringing years of experience, there is a place for you here to make a real difference. Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create.
location: guadalajara
workplace type: hybrid
ingredion is seeking a proactive and detail-oriented individual to join our latam customer services team. In this role, you will be the vital link between our customers and internal teams, ensuring a seamless and high-quality service experience across south american markets.
as a sr. Customer service analyst – south america, you will play a crucial role in ensuring exceptional customer experiences for both internal and external clients. You will manage operational activities, support internal communication, and contribute to continuous improvement initiatives.
this role reports to the associate manager, customer services latam.
what will you do
* manage key customer service processes for south america (colombia, brazil, peru, ecuador), including:
o invoice adjustments (credit/debit/returns)
o master data updates (customer/product)
o sample requests and financial documentation
o customer complaints and audit support
o it testing coordination
* act as a communication bridge between customer service and other internal departments.
* prioritize and address urgent customer requests.
* generate reports and analyze service-related data.
* collaborate with local customer service teams to ensure process efficiency and quality.
* support and recommend continuous improvement initiatives.
* participate in team problem-solving and group activities.
what you will bring
* bachelor’s degree in accounting.
* 1 year of experience in general accounting or accounts payable.
* basic to intermediate english communication skills (written and verbal).
* experience with bank and supplier transactions.
* proficiency in microsoft office; experience with erp systems (sap preferred).
* knowledge of general accounting principles.
who you are
* customer-focused with a strong service orientation.
* a collaborative team player.
* adaptable and open to learning new processes.
* proactive in identifying and solving problems.
* fluent or native in portuguese; english proficiency is desirable.
why join ingredion?
benefits
discover why ingredion is the ideal place to advance your career with our exceptional rewards and benefits package designed to help you thrive. Create the future with us and enjoy:
* total rewards package – competitive salary and performance-based pay recognizing your contributions to our success.
* comprehensive benefits & wellness support – health, long-term savings, and resources for your physical, mental, and emotional well-being
* career growth – learning, training, and development opportunities, including tuition reimbursement.
* employee recognition program – a culture of real-time appreciation, with personalized recognition rewards globally
* employee discount program – provides exclusive discounts on everyday products, services, and travel.
relocation available:
no
seniority level
* seniority level
mid-senior level
employment type
* employment type
full-time
job function
* job function
administrative
* industries
food and beverage manufacturing, food and beverage services, and chemical manufacturing
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