Join a team recognized for leadership, innovation and diversity
join a team recognized for leadership, innovation, and diversity
the future is what you make it. When you join honeywell, you become a member of our global team of thinkers, innovators, dreamers, and doers who make the things that make the future.
That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on mars.
Working at honeywell isn’t just about developing cool things. That’s why all our employees enjoy access to dynamic career opportunities across different fields and industries. Are you ready to help us make the future?
Prevention and avoidance organization
the prevention and avoidance organization is a key component of the opns tower, focusing on change, problem, release, testing, and monitoring processes.
This team is dedicated to proactive issue detection and resolution, leveraging automation and real-time monitoring to prevent incidents, streamline operations, and enhance it reliability. Committed to reducing incident volumes, improving recovery speed, and ensuring consistent execution through proactive monitoring and root cause analysis, the organization enables enterprise it to experience sustainable growth without sacrificing team compliance or efficient delivery of value to stakeholders
job description: it manager - change and problem management
introduction: join a team recognized for leadership, innovation, and diversity. As an it manager for change and problem management, you will lead a global team to enhance operational efficiency and effectiveness in delivering it services. You will oversee the end-to-end management of both change and problem management processes, ensuring compliance and alignment with business objectives.
Key responsibilities:
- scope & planning: oversee global change management review for normal, standard, and emergency changes across all business units. Ensure changes are properly planned, assessed for risk, and aligned with business objectives
- change approval board (cab): conduct cab meetings to review and approve/reject change proposals. Maintain the change calendar to ensure all changes are scheduled appropriately and communicated to relevant stakeholders
- change operation: support and monitor the implementation of changes, providing hypercare to ensure smooth transitions. Analyze incidents caused by changes to identify root causes and implement corrective actions. Document all processes and changes in the grc portal to maintain compliance and facilitate audits
- problem management: lead root cause analysis, incident prevention, and analytics. Conduct root cause analysis calls for high-priority incidents and implement permanent solutions. Design, implement, and maintain efficient it systems, reports, and dashboards using servicenow and other tools
- process improvement: continuously implement, design, and refine change and problem management processes to enhance efficiency and effectiveness. Evaluate current procedures, identify areas for improvement, and integrate best practices
- automation and analytics: identify and develop automation opportunities in the servicenow platform. Utilize advanced analytics and aiops to transition from a reactive to a proactive approach. Design interactive dashboards and visualizations to empower data-driven decision-making
you must have
- bachelor’s degree in computer science, information systems or equivalent
- 7+ years of working experience in it.
- 5+ years of experience in it service management processes
- proven track record of process improvement and automation
- excellent people management skills
- excellent communication skills; oral and written.
- exhibits a high level of proficiency in autonomously solving complex issues or challenges, showcasing the ability to effectively navigate without the need for constant guidance or supervision.
- proficient in analyzing data with strong analytical skills. - extensive knowledge and 3-5 years experience working with the servicenow platform.
- proficient in ms office suite (powerpoint, excel, word, power bi, power automate)
we value
- ms degree and/or relevant certifications
- operational experience managing itil processes
- ability to identify, recommend and implement process improvements.
- strong business analytical and problem-solving skills.
- it operations hands on experience.
- understanding of contemporary trends like devops, ai, and predictive analytics.
- proven track record of developing process, and solutions
- change agent demonstrating continual improvement and efficiency
- enabling a “win together” mindset.
Additional information
- * job id*:hrd266012
- * category*:information technology
- * location*:av. Salvador nava martinez 3125,san luis potosi,san luis potosi,78260,mexico
- exempt