Job title: workforce manager
role overview
we are seeking a skilled workforce manager to lead our workforce management operations in a fast-paced contact center/bpo environment. As a key member of our team, you will be responsible for developing and implementing strategic plans to ensure service levels are met while balancing demand, staffing, and efficiency.
about the job
as workforce manager, you will lead a team of wfm analysts, develop capacity plans, oversee forecasting, and ensure effective scheduling and real-time monitoring of operations. Your expertise will drive business growth by optimizing workforce productivity, improving customer satisfaction, and enhancing overall operational efficiency.
responsibilities