Customer service manager
the customer service manager is responsible for ensuring customer satisfaction across the organization while maintaining optimal operational costs. This role oversees effective demand management through robust processes and a well-trained, motivated team. The manager ensures timely responses to customer needs, on-time delivery performance, clear communication, and proactive management of customer concerns, maintaining finished goods inventory at appropriate and safe levels.
Educational requirements: bachelor’s degree required. Minimum 5 years of experience in customer service, demand management, or supply chain. At least 2 years of experience in management or leadership role. Advanced english skills.
Competencies: extensive experience in core customer service processes. Proficiency in bpcs and advanced knowledge of microsoft excel. Strong organizational, analytical, and problem-solving skills. Excellent communication and interpersonal abilities. Proven ability to coach, develop, and motivate teams. Results-oriented with a continuous improvement mindset.
Key responsibilities
managing a team of account coordinators and team leads.
Ensuring accurate and timely loading of customer demand and maintaining the sales forecasting process.
Overseeing on-time and cost-effective processing of ship tickets.
Driving on-time delivery improvements and following up on past-due elimination.
Identifying customer escalations and coordinating timely internal responses.
Monitoring demand variations and ensuring proper alignment with production and logistics.
Coordinating cost recovery efforts (premium freight, excess & obsolete inventory, overtime, etc.) resulting from demand fluctuations or cancellations.
Recruitment and hiring processes for the customer service department.
Continuous improvement initiatives related to customer satisfaction and operational efficiency.
Development and implementation of overall customer service team strategies.
New customers or part launches, ensuring smooth communication and transition with internal and external stakeholders.
Inside sales representative
job summary this position serves as the primary business contact for the customer and, along with the account manager, is responsible for the customer’s satisfaction. The inside sales representative is expected to support customers by managing reporting, communications, and pricing; collaborating with the operations team to fulfill customer requirements; analyzing customer forecasts; and contributing to budget planning in coordination with the sales team. This position acts as a liaison between the customer, sales, production planning and manufacturing.
Duties and responsibilities
manage customer communications, serving as the primary point of contact for customer requirements at the juarez site, in coordination with operations managers, including demand management, deliveries, quality issues, engineering requirements, and other needs as required.
Develop forecasts and budgets, maintain product line forecasts with input from customers, the sales team, and operations.
Prepare product line sales budgets in coordination with the site operations teams, sales directors and sales account managers.
Receive and process customer forecast and purchase orders.
Work with planning team to enter and plan sales orders to translate the customer requirements into production requirements which are forwarded to production scheduling.
Work closely with the planning and production teams to ensure that customer orders are moving through the system as needed and that customer requirements/ship dates are met (siop).
Inform account manager of any significant changes or issues with a customer account or customer forecasts.
Ensure that all purchase orders have accurate pricing and if not, collaborate with product management/account manager to resolve any discrepancies, processing only those pos that have correct pricing.
Develop and manage customer specific forecasts, inventory models and stocking programs to insure that we can provide product to meet the customer requirements.
Maintain and manage any finished goods safety stock requirements through the forecast and sales orders.
Assist the account manager to coordinate customer visits as needed.
Respond to customer inquiries in a timely manner.
Initiate, monitor and/or process customer complaints, follow up with relevant departments, and manage communication with the customer.
Process demand forecasts, change orders, trial orders, remake orders and rework orders to comply with customer needs.
Provide insight and advice to senior management concerning decisions and prioritization needs which arise during the course of the sales and order fulfillment process.
Ability to work extended hours if needed.
Perform related duties as assigned by supervisor.
Qualifications
bilingual, must have excellent verbal and written communication skills in both spanish and english.
At least 5 years of customer service experience in a manufacturing industry preferred.
Demonstrated high degree of interpersonal skills to effectively interact with all levels of customers, company employees and management.
Strong computer skills and working knowledge of microsoft office (especially excel and word).
Must have good organizational skills and be able to multi-task with minimal direction and supervision.
Experience in medical device market.
Knowledge of international trade requirements for export customers.
Ability to respond to common inquiries or complaints from customers.
Ability to effectively present information to top management.
Ability to read, analyze and interpret common financial reports.
Ability to compute rate, ratio and percent and to interpret bar graphs.
Ability to calculate figures and amounts such as proportions and percentages.
Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
Employee helpline & hr support specialist
position summary this role serves as the account team’s primary point of contact—fielding and resolving a wide variety of employee inquiries. The employee helpline & hr support specialist provides exceptional customer service while investigating and resolving requests related to payroll, time and attendance, hr technology, benefits, and other general hr topics. When necessary, the specialist triages requests to the appropriate team member.
Key responsibilities: employee helpline support
receive and screen confidential employee phone calls.
Triage questions and concerns to appropriate escalation points (supervisor, account manager, hr, etc.).
Route incoming documents to the correct parties (e.g., workers’ compensation forms, loa documentation).
Assist with: pto inquiries; direct deposit and paystub questions; benefit enrollments and id card inquiries; benefit deduction questions; provide support with password resets and login troubleshooting for hr systems.
Hr operations support
participate in departmental projects and track progress.
Complete verbal employment verifications.
Assist with complex assignments as directed.
Maintain accurate and detailed records within crm systems.
Customer service
manage high volumes of inbound and outbound calls professionally and efficiently.
Engage employees in a friendly, empathetic, and solutions‑oriented manner.
Meet personal and team‑based qualitative and quantitative performance targets.
Additional responsibilities
follow internal and client-specific escalation protocols.
Perform other duties as assigned.
Required skills & qualifications
education: high school diploma required; bachelor’s in human resources or related field preferred.
Experience: minimum 1 year of customer service experience.
Communication: strong verbal and written communication skills; ability to maintain professionalism at all levels.
Teamwork: ability to work independently and collaboratively.
Customer service orientation: compassionate, patient, and solution-focused.
Problem solving: ability to troubleshoot issues using available resources.
Time management: skilled in handling high call volumes efficiently.
Attention to detail: experience with crm systems; accurate documentation practices.
Organization & business acumen: ability to engage professionally while meeting performance goals.
Reclutamiento25
tipo de puesto: tiempo completo
sueldo: $20,000.00 - $21,000.00 al mes
pregunta(s) de postulación:
- cuantos años de experiencia tiene en customer service?
Idioma:
- inglés (obligatorio)
vacante para la empresa back office de chihuahua en chihuahua -chihuahua, chihuahua
¡solvo global busca tu talento en chihuahua, méxico!
Puesto: agente de servicio al cliente (sales & travel advisor)
ubicación: solvo global avenida universidad*chihuahua, chihuahua
horario: rotativo de lunes a domingo, 40 horas semanales en operaciones
buscamos
inglés c1.
Proactividad y capacidad de autogestión.
Responsabilidad y compromiso con los resultados.
Iniciativa para la resolución de problemas.
Facilidad y gusto por la comunicación telefónica con clientes.
Adaptabilidad y enfoque en la satisfacción del cliente.
Capacidad para convencer y cerrar ventas.
Dinamismo y habilidad para transmitir entusiasmo en las llamadas.
Beneficios
salario base + comisiones y bonos.
Ambiente de trabajo flexible y colaborativo.
Contrato a término indefinido con entrenamiento pago.
Nível de educación deseada
básica
nível de experiencia deseada
nível medio
función departamental
turismo / hotelería
industria
call centers / telemarketing
back office de chihuahua busca agente de servicio al cliente en chihuahua, chihuahua
oferta laboral: especialista en atención al cliente hr support
lo que harás
ser el enlace confiable para empleados, atendiendo llamadas y consultas con empatía y profesionalismo.
Resolver inquietudes relacionadas con nómina, pto, depósitos directos, beneficios y accesos a sistemas.
Canalizar solicitudes hacia el área correspondiente (supervisores, gerencia de cuenta, hr).
Apoyar proyectos especiales del departamento y realizar verificaciones de empleo.
Mantener registros precisos en sistemas crm y cumplir con protocolos de escalamiento.
Lo que buscamos en ti
al menos 1 año en atención al cliente bilingüe
nível de inglés conversacional avanzado (b2+/c1)
comunicación clara y profesional (teléfono y correo).
Trabajo autónomo y en equipo.
Organización y manejo del tiempo para gestionar múltiples solicitudes.
Nível de educación deseada
básica
nível de experiencia deseada
nível medio
función departamental
recursos humanos
industria
call centers / telemarketing
habilidades
atención al cliente
gestión de agendas
administración del tiempo
bilingüe
información
tipo de contrato:
tiempo completo
salario:
$30,000 a $35,000 mxn - mensual
categoría:
ventas / comercial
educación:
licenciatura
descripción
empresa a nível nacional busca personal con experiência en ventas y atención a clientes
actividades
prospección y negociación con clientes (apertura de nuevos mercados)
control de logística (entregas) implementación de rutas / supervisión
elaboración de reportes (de ventas y operativos)
manejo de cartera, integración de facturas y soportes (cuentas por cobrar)
requisitos
preparatoria en adelante
gusto por las ventas
actitud de liderazgo y servicio al cliente.
Disponibilidad de horario
auto propio
excelente sueldo base + atractivas comisiones + prestaciones de ley
prestramo relampago
solicitamos asesor de ventas y atención al cliente
buscamos:
sexo indistinto
secundaria terminada
gusto por las ventas
servicio al cliente
experiencia en manejo de efectivo
habilidades
enfocado a metas
ventas
planeación y reportes de resultados
uso de pc y paquetería office
ofrecemos
horario de lunes a sábado (sábado medio día)
sueldobase quincenal
esquema de comisiones
vales de despensa
prestaciones de ley desde el primer día (imss, infonavit, vacaciones, prima vacacional, aguinaldo.)
Oportunidad de desarrollo y crecimiento.
Tipo de puesto: tiempo completo
sueldo: a partir de $12,000.00 al mes
tipo de jornada:
diurno
escolaridad:
bachillerato terminado (deseable)
experiencia:
atención al cliente: 1 año (obligatorio)
lugar de trabajo: empleo presencial
compañía líder multimarca y multicanal dentro del ámbito de la moda, accesorios, calzado, belleza y cuidado personal solicita:
personal para tienda sin experiência
estamos contratando personal con o sin experiência, solo debes de tener gusto por la moda y facilidad de palabra. nosotros te capacitamos.
Requisitos
sexo: indistinto
edad: indistinto
escolaridad: indistinto
experiência: con o sin experiência (contar con actitud de servicio, facilidad de palabra, gusto la marca y moda)
plazas disponibles: tu eliges la que más te convenga
fashion mall chihuahua
entre otras
ofrecemos
contratacion directa por la marca
sueldo integrado: $11,310.00 brutos
sueldo base: $,467.90
bono por puntualidad y asistencia: 1,760.00
bono por apoyar durante la temporada (no esta condicionado): 2,082.10
pagos quincenales
prestaciones de ley:
seguro
aguinaldo
prima vacacional
infonavit
prima dominical
oportunidad de quedarte fijo al termina de temporada
al termino de temporada se te da un obsequio representativo de la marca
horario: lunes a domingo y descanso entre semana, con una hora de comida 12:00pm a 9:00pm o de 11:00am a 8:00pm
interesados postularse por este medio o contáctame por whatsapp al cincuenta y cinco.treinta y dos, ochenta y ocho. dieciséis veintitrés indicando nombre de la vacante
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