Planner ii
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recruitment lead and talent mobility share service
role responsibilities
* propose/challenge logistic process evolutions in order to improve the customer satisfaction, automate the order entry, expediting, order processing, editing, follow-up, spare part processing and/or shipping processes.
* ensures prompt, thorough handling of all customer inquiries, claims and complaints, chargebacks, repairs and/or returned material.
* responsible to provide satisfactory solutions to customers: related to lead times (lt) and delivery dates (dd).
* manage marketing demand forecast and backlog, to determine the optimum inventory levels and appropriate stocking programs.
* drives follow up and determine causes that affect service levels.
* responsible with the manufacturing floor to provide the schedule production.
* interface with engineering, purchasing, accounting, to develop, implement, and drive systems to facilitate production scheduling,
* coordinate and analyze business growth on products to balance the scheduling of new and existing product.
* review delivery dates with the customers.
* review urgent order to check with plant any improve on de delivery dates.
minimum qualifications:
* +2 years of experience in customer service, schedule production, materials, supply chain.
* bachelor's degree in engineering
* desirable experience on oracle system.
* knowledge of shipping and logistics,
* manage and develop personnel
* make to order system.
* english advanced and fluent
preferred qualifications:
* management and negotiations with external and internal customer
* launch of new projects
* management of billing systems
seniority level
* seniority level
mid-senior level
employment type
* employment type
full-time
job function
* industries
industrial machinery manufacturing
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