Overview
sales and business development
queretaro, que
id: 1161-966
full-time/regular
position summary:
under limited supervision, the inside sales specialist (retention & reengagement) is responsible for reactivating dormant accounts, recovering lost sales opportunities, and maintaining long-term relationships with past customers. Also responsible for improving orders, proactively focused on aftermarket retention, retrofit, modernization and services contracts. This is a direct order contribution role. This role requires a good understanding of cnc, robots and industrial automation and the ability to communicate effectively with decision-makers in manufacturing environments. This is a direct order contribution role.
responsibilities
* proactively initiate outbound calls to previous or inactive clients to reintroduce automation products and services.
* improve orders proactively focused on aftermarket retention, retrofit, modernization and services contracts.
* follow up on stalled deals, expired service contracts, and missed renewals.
* understand client pain points and recommend tailored automation solutions (e.g., robotics, sensors, control systems).
* maintain a cadence of recurring check-ins with existing customers to ensure satisfaction and identify upsell opportunities.
* collaborate with engineering and product teams to stay updated on new features and services.
* log all customer interactions, feedback, and recovery efforts in crm platforms.
* analyze sales data to identify trends in customer churn and recovery success.
* support marketing campaigns targeting reactivation and retention.
* other duties as assigned.
travel requirements
5-10% travel based on training and customer demand, primarily within mexico
essential education, skills and experience
* 2+ years of experience in b2b sales, preferably in industrial automation or manufacturing technology.
* bachelor’s degree in engineering, industrial technology, business, or a related field (preferred).
* excellent communication and negotiation skills, with the ability to simplify technical concepts.
* experience using crm tools (e.g., salesforce, hubspot) and sales engagement platforms.
* ability to work cross-functionally with technical and customer support teams.
* self-motivated, organized, and results driven.
* previous experience in inside sales, customer service, or a similar role.
* effective and persuasive communication skills to build relationships developing trust
* ability to work independently and as part of a team.
* results-oriented with strong negotiation skills.
* communicate verbal and written in various settings: one-on-one, small and large groups, or among diverse styles and position levels (english and spanish).
* outgoing and excellent telephone personality
beneficial education, skills and experience
* understanding of automation systems, including cnc, plcs, hmis, robotics, and iot-enabled devices. Salesforce experience
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