A leading gardening solutions provider is seeking an it service desk supervisor in aguascalientes, mexico. This role involves overseeing it service desk agents, ensuring efficient resolution of it issues, and fostering a positive team culture. Candidates should have 4-7 years of supervisory experience, a bachelor's in it, and familiarity with itil best practices. The ideal candidate will possess excellent leadership and communication skills, proficiency in servicenow, and a strong understanding of kpis and slas.#j-18808-ljbffr