The collections specialist 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision. May service an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards. The technical procedures for this level are well defined. Understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the function. Exchanges moderately complex information with others. There may be occasional handling of awkward contacts. Basic knowledge of the organization and its policies required. Applies research, information gathering and analysis skills to factual information. Applies judgment based on practice and precedence. Selects the best course of action from a broad array of defined options, understanding the consequences of each.responsibilities:performs collections specialist 3 duties plus: uses advanced negotiation skills to resolve escalated calls. Coaches trains lower level collectors and new team members. Prioritizes workflow to help identify process improvements. Interprets procedures instructions by choosing among alternatives to resolve problems. Works under limited supervision. May support an expansive array of products services. Demonstrates technical administrative expertise. Applies specialized functional area skills and basic knowledge including underlying professional technical principles or standards, which are well defined. Understands how duties relate with others in the team unit and how the unit integrates with others in accomplishing the work of the function.uses advanced negotiation skills to resolve high risk calls.coaches/trains lower level collectors and new team members.prioritizes workflow to help identify process improvements.interprets procedures/ instructions by choosing among alternatives to resolve problems.works under limited supervision. May support an expansive array of products/services.demonstrates technical/administrative expertise.applies specialized functional area skills and basic knowledge including underlying professional/technical principles or standards, which are well defined.understands how duties relate with others in the team/unit and how the unit integrates with others in accomplishing the work of the functionappropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.qualifications:previous collections experience preferredwork under pressure decision making problem solving negotiationprior work experience would provide a basic knowledge activities, policies, and procedures of the work area1-3 years experienceeducation:high school diploma or equivalentpara la posición requerimos:bachillerato concluido, licenciatura trunca o concluidaexperiencia como ejecutivo telefónico cobranza y/o atención a clientes. Conocimientos deseables en programas de liquidación y/o regulaciónconocimientos deseables en restructuración de cuentas.habilidades de negociación.escucha activacomunicación fluida y efectivacapacidad de análisisempatíael objetivo de la posición:atención de llamadas telefónicas de cobranzaresolver temas de mora y pago atrasado a través de habilidades y tácticas de negociación avanzadas.negociación con los clientes ofreciendo alternativas de solución al atraso que presentan en sus créditos personales y/o de nómina mora temprana y de tarjetas de crédito mora tempranagarantizar el cumplimiento de las políticas institucionalesseguir los procedimientos y las instrucciones para elegir entre soluciones alternativas para resolver las moras.modalidad y horario de la posición:calle prolongación pedro ascencio no. 1001 pte., col. L metepec.lunes a domingo1 descanso entre semanadisponibilidad de horario vespertino job family group: operations - collections default job family:core collections time type:full time most relevant skills please see the requirements listed above. Other relevant skills for complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.if you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review accessibility at citi.view citi's eeo policy statement and the know your rights poster.