What success looks like in this role:
* offers expert database administration guidance to an external client, ensuring optimal system performance.
* coordinate their vendor to provide rcas after an incident, analyze and evaluate the rcca before it's presented to the client.
* oversees the functionality of development, testing, and production environments, including basic troubleshooting for issues.
* proactively monitors system health and takes independent actions to maintain performance, connectivity, and load balancing.
* assesses, advises, and implements solutions that uphold system functionality and meet company standards and compliance.
* keeps system records up to date, ensuring accurate documentation and maintenance.
* facilitates effective communication and manages incidents & requirements between the client and their support vendor.
you will be successful in this role if you have:
* bachelor's degree in information technology, computer science, or a related field.
* 2 – 4 years of experience in mysql, sql and oracle database administration
* automation and scripting experience 1 - 3 years.
* technical experience with focus on client relations.
* strong communication, proactivity and leadership skills are essential.
* spanish and english (speak and write) to work with clients and global teams.
* must live in nuevo león and be available for a hybrid work model at the client's site in monterrey.
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