This iff career site uses google analytics, as described in our, for purposes that may include site operation, analytics, enhanced user experience. You may choose to consent or decline to our use of google analytics below.customer service representative page is loaded## customer service representativeremote type: hibridno delolocations: tlalnepantla, mexicotime type: polni delovni časposted on: objavljeno včerajjob requisition id: r11918*povzetek delovnega mesta*the role is responsible for the end-to-end order to cash process in order to ensure on-time order fulfilment in business-to-business support at country or regional level including sales order management of domestic, export and consignment, customer complaint coordination, operational problem solving, timely follow-up of order fulfilment with cross functional collaboration and proactive communication with customers, and driving continuous work process improvement and coaching junior csr and csr in the teamresponsibilities• manage customer orders including domestic, export and consignment orders based on sarbanes-oxley act compliance policy: order entry, order confirmation, invoice issuance and order follow-up till good delivery to customers inclusive documentation and problem solving if any• process a credit note or a debit note related to a sales order or customer complaint• coordinate customer complaints and service cases related to a sales order• respond to customer’s inquiry in a timely and accurate manner• build a strong partnership with internal and external stakeholders• drive continuous process improvement and kpis in order to cash process• support internal/external audit as needed• prepare or monitor order fulfilment kpis dashboard• coach or train new hires and support on-going training for existing customer service representatives *requirements*• bachelor’s degree or above (no specific major fields required)• +4 years' experience in customer service or supply chain of business to business• knowledge in domestic and international trade• expert knowledge of ms office tools• knowledge in sap• knowledge in basic finance• fluent business english communication skills• effective communication skills across all levels of the organization• highly collaborative and team player• cross cultural awareness*training / certifications*• sap training• microsoft office tools training (word, excel, powerpoint)• incoterm and payment term trainingsmo vodilni v svetu na področju okusa, vonja in prehrane, svojim strankam ponujamo širši nabor naravnih rešitev in pospešujemo našo strategijo rasti. Pri iff verjamemo, da vaša edinstvenost sprosti naš potencial. Cenimo pester mozaik etnične pripadnosti, nacionalnega porekla, rase, starosti, spola ali statusa veterana. Prizadevamo si za vključujoče delovno okolje, ki vsakemu od naših kolegov omogoča, da v službo prinese svoj pristen jaz, ne glede na vero, spolno identiteto; izražanja, spolne usmerjenosti ali invalidnosti.visit to learn more #j-18808-ljbffr