Summary
the restaurant manager is responsible for overseeing the daily operations of the hotel's restaurant, ensuring exceptional guest experiences, maintaining operational efficiency, and achieving business objectives.
this role requires a dynamic leader who excels in staff management, customer service, and revenue generation while maintaining the highest quality standards.
*key responsibilities*:
*operational management*
- plan and oversee all aspects of the restaurant's operations, including dining room and bar services.
- ensure smooth execution of breakfast, lunch, dinner, and special event service.
- monitor food preparation, presentation, and portion control to maintain consistent quality.
- ensure compliance with health and safety regulations and hotel policies.
*customer experience*
- deliver an outstanding dining experience by consistently meeting and exceeding guest expectations.
- handle guest inquiries, complaints, and feedback professionally, taking appropriate corrective actions.
- create and maintain a welcoming and upscale atmosphere.
*staff management*
- recruit, train, schedule, and manage restaurant staff, including servers, bartenders, hosts, and support staff.
- motivate and lead the team to deliver exceptional service.
- conduct regular performance evaluations and provide coaching or corrective action when needed.
- foster a positive and collaborative work environment.
*financial performance*
- oversee the restaurant's budget, including payroll, inventory, and operational expenses.
- develop and implement strategies to increase revenue, control costs, and achieve profitability targets.
- analyze sales reports and adjust operations as needed to meet financial goals.
- collaborate with the culinary team to create and update menu offerings that drive sales.
*qualifications*:
- bachelor's degree in hospitality management, business, or a related field preferred.
- minimum of 3-5 years of restaurant management experience, ideally in a luxury hotel or upscale dining environment.
- strong leadership and team management abilities.
- excellent interpersonal and communication skills.
- financial acumen and the ability to manage budgets effectively.
- exceptional customer service and problem-solving skills.
- advanced english level c1