Education
a university degree or equivalent experience required.
experience
* minimum of 3 years experience working in a managerial capacity.
* experience in adult education or a similar environment.
* experience in hotel operations, preferably luxury hospitality or other service environments.
skills and abilities
* excellent communication skills
* facilitation skills
* instructional design skills
* strong analytical and critical thinking skills (i.e. ability to identify when training is the actual solution and provide it if required)
* coaching skills
* influencing skills
* adult learning styles and principles
* needs assessment methodologies and learning needs identification
* learning technologies, such as e-learning options and distance learning
* theories and types of evaluation for measuring program financial impact, such as kirkpatrick’s 4 levels
* project planning tools and processes
* communication and influencing strategies
* basic budgeting, accounting and financial management
* current on industry trends affecting workplace learning
functions
* regularly benchmarks the learning function with learning success levels
* bases the direction for learning on a thorough learning needs analysis
* creates and produces a learning needs analysis (lna) and training plan aligned to property’s goals & budget cycle
* designs solutions for learning needs by rapidly creating and developing learning programs (or blended learning programs) that target performance gaps and management competencies
* prepares and produces training calendars that reflect performance gaps and learning needs
* markets the learning function’s programs, initiatives, and online learning
* evaluates the effect of training programs and initiatives through measuring results and monitoring behavioural change
* creates and adheres to an annual budget for all training programs, initiatives, and learning resources
* plans and executes property-wide change initiatives, including service initiatives, company-wide change initiatives, and other large-scale projects related to growth and learning
* selects and manages external vendors to deliver specialised training on service and/ or management skills
* actively pursues personal growth in the areas of training and learning, pursuing certifications or expertise in a learning discipline
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