Requisition id:
work area: information technology
expected travel: 0 : 10
career status: professional
employment type: regular full time
career level: t3
hiring manager:harishankar dhulipudi
recruiter name: thais nadim
about sap
as market leader in enterprise application software, sap helps companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device : sap empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition.
Purpose and objectives
rise with sap brings together the solutions and services our customers need for a true business transformation, in one package, in the way that works best for them. We know that transformation is a journey, not a destination, so rise with sap allows customers to change not only once, but to continually transform : with sap alongside them during every step of the way.
Rise with sap s/4hana cloud, private edition is one of the key deployment options for our customers cloud transformation. It provides a comprehensive cloud infrastructure and managed service offerings to our customers as an essential part of the overall cloud strategy of sap. This enables customers to safeguard their existing sap erp investment, while benefiting from a new level of flexibility : tailoring the software to meet their specific needs, retaining company:specific configurations and customizations of their sap erp system, and accessing the latest capabilities that give their company a competitive advantage.
Under rise with sap, sap allows customers to run their sap s/4 hana and other sap applications in a managed private cloud environment either in sap's own datacentres, iaas hyperscalers, sap premium suppliers or in customers' own existing datacentres. Sap has established strategic partnerships with the major cloud infrastructure providers, including amazon web services (aws), microsoft azure, and google cloud platform (gcp), to offer customers maximum choice for their sap private cloud deployment.
Within the customer services and delivery (cs and d) board area, the mission of the enterprise cloud services (ecs) delivery organization is to run and operate sap's private cloud offering.
The enhanced operation service is part of sap enterprise cloud services delivery organization. This is a dedicated team which will focus on leading and optimizing strategic customers' end:to:end delivery and operation model, during the customer's cloud transformation journey. We provide a spectrum of cloud deployment options for our customers with our own infrastructure, our partners and through public cloud infrastructures.
What youll do:
enhanced operations service specialist plays a pivotal role within the sap ecs : enhanced operations service (eos) organization, serving as a trusted advisor responsible for safeguarding and optimizing strategic customers investments in sap enterprise cloud services.
We are looking for an experienced linux administration expert for the enhanced operations service (eos) team who should have a proven track recordin server management with pacemaker expertise, critical situation handling, with a strong technical and process background.
A customer first mindset is necessary.
As an enhanced operations service specialist : you are responsible for:
:ensuring day to day quality service delivery and defining, tracking, and achieving various ambitious service kpi and sla's.
:technically skilled in providing expert support for all linux os/windows and infra customer issues.
:identifying and resolving architectural and design issues in existing pacemaker setup, developing automation to ensure stability and reliability of the environment to run business:critical systems of our customers.
:contributing to standardizing and simplifying server operations using software tools and aut