Job description
contitech is seeking a dynamic and experienced hr operations team leader americas for our hr service governance & systems team.
this role will be responsible for:
* leading a team of hr services specialists in manila and mexico
* ensuring governance for hr services processes in the americas region
* managing quality issues and service requests from the locations related to outsourced processes
* supporting service‑related transformations
* supporting locations in their outsourcing activities
* leading preparation for bpo in non‑bpo scope countries
additional information
at continental we are committed to building an inclusive and discrimination‑free ecosystem in mexico. It is prohibited to request pregnancy or hiv tests as part of our selection process.
qualifications
* university degree in human resources, business administration, or related field
* minimum of 5 years of hr experience, service center background, and leadership experience preferred
* experience with hr management of hr systems and data analysis tools
* demonstrated expertise in hr services and project management
* strong analytical and problem‑solving skills, with the ability to translate data into actionable insights
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