Owner is the all-in-one platform that restaurants use to succeed online.
thousands of restaurant owners use our tools to build their website, drive online orders, create their own branded app, manage their customer relationships, and set up marketing automations.we're starting by helping independent restaurants succeed online.
but it's not just restaurants that need our help.
most local businesses are struggling with these same problems.
huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.once we nail the solution for restaurants – we'll scale it into every other local business type.
in the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age.about the rolewe are looking for a customer support representative who will be the first to help when a restaurant owner has a question or is facing a problem.
strong communication skills are a must to provide great solutions and an overall white-glove experience for our valued customers.we are specifically looking for a team member who is fluent in both spanish and english and can provide precise and detailed support in both languages.the impact you will haverespond quickly and accurately to a high volume of inbound phone calls, and some chats and emails from our customers and their guests.maintain a customer satisfaction level over 90%use salesforce to log all activities and interactions with our customerscommunicate and collaborate with your team on slack to provide the best possible solutions for our customersminimum requirementscustomer-facing support experience, preferably at a software company.fluent spanish and english speaker with excellent spoken and written communication skills in both languages.a designated work from home area, with high-speed internet connection and free from interruptions and background noise.experiencing working in a fast-paced environment.experience with a telephony system such as talkdesk or ringdnapast experience with restaurants is a huge pluspay and benefitsthe estimated yearly compensation for this role is the local equivalent to $20,000 usd.other benefits include comprehensive health coverage, work from anywhere, unlimited pto - plus extra fun perksnotice - employment scamscommunication from our team regarding job opportunities will only be made by an owner team member with an email address.
we do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information.
if you believe you are being contacted by scammer, please mark the communication as 'phishing' or "spam" and do not respond.j-*-ljbffr